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ever heard the saying,
"Dell is Hell"?

I just bought a dell, the 700m, over the internet two months ago. &I got it promptly, no hassle.

while I was "shopping", I was very nearly going to get a Fujitsu or something else. but everyone seem to point me to Dell. One friend even told me how her dad had a car accident and his Dell went flying out of the car, & it was raining, but it still worked. ahahha... sounds like an old motorola ad to me =P

well, I haven't had any problems with it to experience what their customer service is like tho.

Dell stuff is ok, but pls get the extended warranty... many of the stuff breaks after a year... you will be glad that you get the warranty... customer support is ok, though it is not best in class nor immediate, but I do get parts replacements when needed...

agreed with Kew... get extended warranty should you decided to get a Dell - the more the better. There's nothing wrong being Kiasu here - you'll thank both of us (Kew and me) when your notebook breakdown just 2 days your warranty expired - sure you'll pengsan after seeing the bill :)

Dell?
Not bad! Depends whats your priority requirements on your PC.
i m a inspiron 5100 user that i bought my laptop 2 years ago,
meanwhile my brother bought a dell dimension desktop...

My brother had a problem with his CDROM a few weeks after purchasing.
He called for dell service for help.
At first they tried to understand the problem you met and then try to help u via phone...
But they failed to fix the problem my bro face.
HOWEVER, they send an Engineer Rep. to my house and change a brand new CDROM for my bro in a few days.. (less than a week).. FOC..

Dell also provided me some useful assist during the Blaster or whatever virus, worms attack, when my laptop was infected.
Providing technical advise online, with details step by step procedures.

I think every product from every brand, will not have a 100% perfect on their output products.
So after sales service is very important.
I give dell 9 out of 10...
You may get a better PC some the price is rocket high...
if comparing the performance and values available in the market for Laptop... i'll certainly pick Dell...

and i am going to buy inspiron 6000 soon.

I personally own Dell Latitude D600 notebook and it's been almost a year, i havent met any problem. Im a hardcore notebook user, been using preloaded window on the notebook and for past few months, i have format my com and install Linux Suse on it and everything works fine as well.

I on my com for 24 hours a day and 30 days a month. It's been 87 days i didn;t off my Dell notebook. It's cooling system would gives u a lil problem i guess. It's quite heating to on it so i use a notebook pad cooler. Things just turn out nice as i want it to be.

Go for Dell....its for hardcore user :p

I will recommend Dell laptop anytime because of their quality product and their excellent support/services. It is totally a different experience dealing directly with manufacturer rather than through a middleman. Dell replaced my laptop to a newer/faster model even after few years, as I have extended warranty/support and my older laptop has few issues. My older laptop has screen hinge problem and Dell decided to replace it with new model, I am happy with the new laptop and Dell's services. I recently recommended my wife to buy Dell laptops as well. If you have budget, go for the Latitude series, you won't go wrong with this range of laptops. If Dell is still not for you, in my opinion the next best laptop is IBM or Toshiba but I have no experience with their aftersale services.

i have 8 Dell personal computers since year 2000 and they are all in a very good condition. However i have no experience with laptops - but i think they should be okay as compared to some of the local companies.

My family have owned many Dells, never any problem. Breakdown rate is very low for us. I worked for Dell in technical support two times. The support is good but most people never need it. If your hardware breaks down and you have warranty, just call and let them diagnose it (have a little patience) and you will get your parts the next day. Of course there are bad stories but most of those people were not willing to do their part of the service contract deal: call, troubleshoot, be honest, etc. Dell is okay.

Our family owns a couple of Dell shits before and to tell you the truth, we never learn. My first Dell notebook the Inspiron 7000 (266) which I bought in 1998 had keys popping out every few weeks. Back then their customer service was great and they would send a guy out to our town (1 hour from KL) to fix it (this was during my holidays). He even replaced the whole keyboard. This was when Dell was pretty new and off sourced their engineers.

Now it gets worst. My brother's notebook breaks down every month or so when he got it. They should have replaced it but no, they just fixes it, fixes it, fixes it until his warranty expires and now they just ignore the whole problem. My partner's notebook - broken to the core. Cracks even though she is very delicate with the notebook. Same with her dad's Latitude.

You see among me (I had two), my friends and family, we all own 7-8 Dell notebooks, all of us got them because it was cheap. Cheap maybe, but you also get cheap service and cheap components.

Their product is shoody at best and their customer service in very plain English...sucks...

It is better to build your own desktop.

dell rocks and the customer service rules. how they are in other countries should not reflect on their asia pacific service.

my friend who owned a dell laptop speak wonders of dell customer support. however, quite recently in my office, one of my colleague bought a dell PC, the customer support was terrible. the PC arrived with a broken speaker! and it take days to get the speaker replaced. then a month or so later, the hard-disk break down, and again it take days to get the technician come in to check, and the technician they sent can hardly speak english! maybe she was just unlucky as earleir 2 other colleagues had already bought dell PC and they said the service was good.

i don't think you read jikon lai's blog. i remember he complained a lot on the lousy service from dell after he bought a laptopm

my sister bought a d510 laptop and it took 3 emails and 2 phone calls for them to send the cyberlynx powerdvd cd. sucks. DELL really has to buck up their service

Their machines are bad quality and their Customer Service is nightmare. When you are luck of having a great customer service oriented agent on the phone with you, it's like hitting the Lotto

Lisa
Posted June 9, 2008 at 2:37 pm | Permalink
My experience with Dell customer s ervice almost sent me to the looney bin.

When ordering my Dell XPS, I spent way more money than I needed to, but I wanted a good warranty and good tech support.

Tech support is spotty, and customer service should be called “no customer service.” Every time I call, I get a different answer to the same question.

The two departments sent me back and forth. “That’s a customer care problem.” I call customer care. “That’s a tech support issue.” I bounced around for 19 hours (with about 6 to sleep).

One woman– I am told her name is Sheila Marmu–directed me to call Microsoft, and the phone number she gave me WAS TO A PORNOGRAPHIC PHONE SERVICE.

A customer care rep I spoke with later said that the number she gave me is not on any of the lists of referral numbers given to reps like Ms. Marmou. I asked how I could file a formal complaint and was told that there is no such procedure.

A gentleman named VINEET told me that he couldn’t help me bec Dell systems were down. He told me I could call back in two hours. Everything would be fine in two hours.He gave me a number where I could call him back at that time. “I will be waiting,” he said. The number he gave me as his was “an invalid number.”

The story goes on and on. Coincidentally, every one of the reps who screwed wtih me are in Mumbai. Twice I was connected to reps in the Philippines, and both were quick to respond and actually did what they said they were going to do.

A nice gentleman in Mumbai named Marcus (right) first tried to fob me off on Microsoft. He gave me the real, non-porno number to Microsoft, and he also waited patiently while they told me that since the product came bundled in Dell, Dell had to correct it. Instead of sending me the replacement for what I needed (i purchased a five -year warranty), he did everything he could to NOT send me what I needed. First he said that it would be impossible. Then he relented and said he could,but he would like to try one more thing to try to solve my issue. I would have to wait overnight.

Said he’d call back. Even told me his ID rep number in case I wanted to speak to him. BULL-oney. And he never called back.

Perhaps because I wisely continued to pursue the issue ( I was on a Monday deadline [I’m a journalist)and had to be ready to roll by EARLY Monday a.m.), Marcus decided not to call as promised.

Nonetheless, I finally got a rep in the Philippines named Mitch, a great guy who helped me immediately. He didn’t have the authority to send out what I needed but while I held on the line, he GOT authority.
It took only minutes. WHY COULDN’T YOU DO THAT , MARCUS??

Dell is the worst customer service in the world. At least it is if you’re dealing with staff in Mumbai. They actually are deceitful. When they aren’t successful in support, they make up a reason for you to call a different number, which turns out to be bogus.

By the by, a rep named jack (uh-huh) in Mumbai said he was transferring me to the proper department. I was on hold for 15 minutes and no one ever answered.

WORST OF ALL, there is no process for relief. You have to complain to the offenders. You cannot get beyond the first two tiers of the lower-archy. THERE IS NO WAY TO CONTACT SOMEONE AT DELL ABOVE THESE CLOWNS.

If Dell, which claims to be great at customer service, knows the kind of service provided by the Mumbai bunch, they’d fire most of them.

HEAR THIS: DON’T PAY THE EXORBITANT COST OF ANY EXTRA WARRANTIES. THEY WON’T HONOR TH EIR COMMITMENT UNLESS YOU HAPPEN TO GET THE ONE IN 1,000 REPS WHO IS ACTUALLY QUALIFIED OR WHO TAKES HIS JOB SERIOUSLY.

I too recently purchased a desk top computer from Dell. They were so nice to talk to you when you were ordering it. However I wanted a web cam and when I received my order there wasn't one built into the monitor. I have emailed, called spent over an hour on the phone and have been told the manager would call me back in a few minutes...two days later I'm still waiting! I have tried to contact the salesperson and so far no result. I think I'll be returning my unit tomorrow. I'm too old to wait this long for answer, and to smart to let poor service ruin my life!