Comments on: Update 2: TMNet Streamyx ADSL Modem Light is Blinking Frequently (Solved)

By: adsl viettel

adsl viettel — Sat, 08 Aug 2009 22:35:26 +0000

That's awesome. I'm very glad you posted this. So i have just given it a Digg

By: ChampDog

ChampDog — Sun, 21 Dec 2008 08:22:21 +0000

I don’t impressed by their services neither. Recently I just applied the new one (combo package), it takes more than 3 weeks still can’t get me the modem just because I told them I want activate the streamyx by myself.

By: garryp80

garryp80 — Sun, 21 Dec 2008 04:52:49 +0000

I think most complaint here come from The Modem DSL LED Blinking frequently… this is so damn bad for TM services… They need to improve their DSL port efficiency and availability to all area…

By: Dissatisfaction

Dissatisfaction — Sun, 14 Dec 2008 07:47:31 +0000

It ain’t much of a use to call them. Whenever I make a call to their customer support center, I usually get the same thing. When i tell them that its the DSL/Link(depending on Riger or ZTE modem) light is blinking, they’ll ask me to make a direct connection bypassing the splitter. I dunno why’re they so reluctant just to send a technician over.

Problem= my modem? Upstairs.

Bigger problem= the splitter? DOWNSTAIRS

And when i tried making it a point to them, they said (quote)
“I’m sorry sir! But we can’t file a report for you unless you make a direct connection!”

When I asked why can’t they just send someone over to CHECK?
” I’m sorry sir! But even if we send technician also no use! The technician cannot do anything! Unless you make a direct connection!”

Upon hearing this, I just thanked them and put down the call. It don’t make much of a difference no more. It’s pretty much obvious that they don’t give a crap about our satisfaction. After all, we’re the ones paying the bills, and not all areas are Maxis/Celcom(3G) areas.

To add on to this, some of you have suggested asking them to reset the port. The first time i did the call, they did that for me. Guess what? It worked.. For like 3 hours at least. Thereafter it’s back to square one.

The 3RD time i called, it was a different person whom picked the call( 2 days later)
She said,
” I’m sorry sir! We cannot help you reset the port! Reset also no use! You need to make a direct connection! Otherwise what we do also no use!”

I’m really sad to say that TMNet either has:
A) Very dumb technicians(sorry to all techs out there, blame the customer service agent whom told me that crap)

B) A very dumb attitude and doesn’t give a crap whether the customer is satisfied or not

This is my take on this issue. I really hope the day will come when the technician REALLY comes.

In the meantime can anyone please share if its possible to get OUTSIDE contractors to come fix the problem? Or must it be THEIR people? Because, if its theirs, they might never file a report at ALL!

By: BoredOfDc

BoredOfDc — Wed, 27 Feb 2008 11:59:48 +0000

Erm….only my link blinking how to solve it?? 0.o

By: ChampDog

ChampDog — Sun, 27 Jan 2008 15:03:43 +0000

My previous problem was fixed by changing a new modem. It is free of charge since the warrantee is for lifetime. I think it could be either the splitter, modem, router, phone-line or the port issue. We just need time to debug to figure that out.

By: Daniel

Daniel — Sun, 27 Jan 2008 14:55:26 +0000

Regarding my previous problem on ADSL light keep blinking… I kind of solve it already. I notice that my spliter will get ‘tired’ after long hours, when that happens, my ADSL light will blink. So i just change to another spliter and it works…. until the spliter gets ‘tired’….

By: AngryUserOfStreamyx

AngryUserOfStreamyx — Sat, 19 Jan 2008 13:50:41 +0000

Ok,

I had the same problem, up down up down connection and 2 hours non-productive online.

So i am so free that I took the frequently disconnected line to did a search at MCMC facts & figures. (Took me an hour just to reach the figure) http://www.mcmc.gov.my/Admin/FactsAndFigures/74956913Broadband1.JPG

It shows that our ADSL 2007 Q3 has total 932000 subscription. (Assuming one connection per person and TM plays 100% of the market).

10% faces the problem i had, 2 hours daily frequent disconnection and thus non-productive.

That’s a total of 186440 hours non-productive hours.

Assuming total productive hours per person is 8 hours. So 186440/8 hours/person is equivalent to 23305 persons not productive daily !!!

Ok, you may still argue that my 10% is too high or they can work on others tasks while disconnected (what a good reason!!!).

BUT still it is possible to have few thousands people who are non-productive EVERYDAY!!!!

WAKE UP !!!! MALAYSIA !!!! YOU ARE MAKING YOUR PEOPLE WORK LIKE TORTOISE, HOW CAN YOU BE COMPETITIVE IN THE EYE OF THE WORLD. STOP SPENDING TO SHOW FACES TO THE WORLD, FIX YOUR BASIC INFRASTRUCTURE FIRST!!!

By: ChampDog

ChampDog — Tue, 27 Nov 2007 15:01:57 +0000

Call “100″? I thought suppose to call streamyx? Anyway, thanks for the tips.

By: LcF

LcF — Tue, 27 Nov 2007 13:11:54 +0000

@ChampDog: I would suggest you call “100″ as soon as you are not satisfy about the service quality. It cost you nothing to make the call but could bring you a better Internet connection.

By: ChampDog

ChampDog — Tue, 27 Nov 2007 12:12:13 +0000

I wonder if the phone line can cause the often disconnection problem because it happened to me for the past 2 weeks (night time only) and this weeks seems working fine as usual.

By: Daniel

Daniel — Sat, 24 Nov 2007 06:25:18 +0000

Can i have the contact information for the technician? I am considering changing my internal wiring to a better one; considering the frequent disconection (light blinking) problem.

Thanks

By: Weilian

Weilian — Sat, 24 Nov 2007 06:11:11 +0000

The neighbours of Telekom Kluang are the post office, the railway station, Chong Eng Primary Chinese school, a pet shop and a row of Indian shops. I think you can find a vacant slot in Chong Eng … hahaha.

By: LcF

LcF — Fri, 23 Nov 2007 18:05:43 +0000

I will move and be the neighbour of Telekom!

By: menghua

menghua — Fri, 23 Nov 2007 16:10:54 +0000

Hi LcF, I think the problem is due to your distance to the DSLAM. Maybe you are living too far away from it that makes your line attenuation so high. Nothing much can be done.. haha..

By: LcF

LcF — Fri, 23 Nov 2007 16:09:53 +0000

@zaifulzin: can support doesn’t mean got the service here.

By: zaifulzin

zaifulzin — Fri, 23 Nov 2007 12:29:03 +0000

LCF: As im not mistaken we already have optical fibre broadband…8Mbps using that…forgive me if im wrong…Good to know near to your place support till 8mbps and im in malacca are waiting for that…maybe when its become true im the number one person registered for that packages here in malacca:)

By: LcF

LcF — Fri, 23 Nov 2007 10:33:09 +0000

@menghua: perhaps i am living far from the telekom? any idea to improve the downstream (except moving to another place) ?

By: menghua

menghua — Fri, 23 Nov 2007 07:32:27 +0000

Hey LcF, if i’m not mistaken, line attenuation for your downstream is not suppose to be so high.. 58db.. that should affect your download speed. Mine is only 4.9db for downstream line attenuation.

By: LcF

LcF — Fri, 23 Nov 2007 05:54:07 +0000

@Planet Malaysia: we have the technician’s phone number but he still asked us to call “100″ when we call him for help.

@azlan a.raof: I didn’t receive email from TM

@Weilian: yes, my computer and router is just 50cm away from the socket. Regarding the DIY cable, the gray color cable is the so called “poor quality wire” by the technician.

@Omar Yesid Marino: good for you to have cable broadband. Here, in Malaysia, we do not have cable broadband service yet…