Lost of Mozilla Store Order

Filed in: Mozilla — November 16th, 2008

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At June 17th, 2008, I ordered a Firefox 3 t-shirt on Mozilla Store International but it hasn’t yet arrived after 5 months! I think I have lost it…

Mozilla Firefox 3 tshirt

According to my account’s order information, the item has been dispatched on the next day of order (June 18th, 2008). But I received no news of my order until today. :(

I contacted the related parties, Mozilla Foundation and Merchandize Mania by emails but did not receive any reply!

The Mozilla Store contact page’s title is “Customer First” and stated that:

At the Mozilla Store the customer always comes first. It is our goal to make your shopping experience easy and pleasant.

Now I have a very unpleasant experience! I love Mozilla Firefox but I will not shopping at Mozilla Store anymore!

By the way, congrats to Mozilla Firefox’s 4th birthday!

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  • So much for contributing to Mozilla. If they keep doing this to their loyal users, pretty soon it'll start to deter us from using their software.
  • Most likely the customs confiscate it for themselves to use. My sister's friend got his packets of pistachio nuts confiscated (Travel in from USA) with reasons given that it is not allowed to bring in to Malaysia, but you find lots of Pistachio sold in Langkawi. I bet the greedy customs officers divided the packets and share them amongst themselves.
  • Perhaps, think of it as a contribution to Mozilla Foundation. Just like what you had donated during Deepavali.
  • LcF
    So far I have no lost any online order in past years. Some might be 3 months late but never missed yet.

    @Gen: thank you. I sent the order detail to your email.

    @Thinkerich: Yes, I like Mozilla tshirt and I respect the copyright. It is very important that we respect the tshirt design and do not do pirate prints.
  • Sorry to hear that Liew. It could be missed somewhere.
  • Hope the problem soolve
  • Errk..Liew,

    Simpati juga saya dengan apa yang menimpa anda:(

    Tapi kalau U minat design T-Shirt Mozilla..apa salahnya kalau just tempah sahaja di kedai Cetakan Baju?
  • Liew, could you please email me the details of your order and I'll inquire as to the status on your behalf? I hope that it was not a problem on our side but if it was, I will be sure to fix this and get you your order.
  • limchingyong
    i symphatize with your misfortune but think of the contribution towards Mozilla..yeah..
  • based on my past experience with POS malaysia and all the other delivery companies in malaysia... they are not honest, the delivery person or who ever is in charge will open the parcel and grab whatever they want...
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