How Long Time Needed to Claim a Warranty for Maxis iPhone 3GS
Filed in: Gadgets, Malaysia — November 2nd, 2009
As you know, my iPhone 3Gs was dead. I went to Maxis tower to claim warranty for my dead iPhone 3GS. It was not a very pleasant experience..
I reached Maxis tower at 3.00pm (Oct 10, 2009). Took a queue number “866″. Number of customers waiting was 14, as printed on the queue ticket.
Waited 1 hour more for my turn, I almost dozed off at the customer waiting area. The staff who attended me wanted to troubleshooting the bricked iPhone, and the time needed was one and a half hour!
“What?! You need one and half hour to troubleshoot a bricked iPhone?! It is dead! Dead!”, I shout in my mind. I had no choice but to leave the iPhone in Maxis tower and go back 1 & 1/2 hour later.
6.00pm. I back to Maxis tower and the staff told me what I expected 90 minutes ago, “I could not switch on the iPhone at all.” He told me that I would get a replacement unit.
When he tried to fill the repair form for me, the server jammed. Waited for server recovery. After everything was done, it’s already 6.30pm.
I spent 3 & 1/2 hour to make a warranty claiming request for my Maxis iPhone 3Gs.
The staff told me that I would get a new iPhone unit in one or two weeks, depends on the stock availability.
*crossing my fingers*
What’s your worst customer service nightmare?
More Information:
- Mophie Juice Pack Case and Rechargeable Battery for iPhone 3G, 3GS listing at Amazon.com
- iFrogz Luxe Case for iPhone 3G, 3GS listing at Amazon.com
- Case-Mate Screen Protector Film 3 Pack for iPhone 3G, 3GS listing at Amazon.com
Tags: apple, iphone, iphone3gs, Malaysia, maxis
