Lost PBeBank Login Password
Filed in: Life Log, Malaysia, Web — October 28th, 2005
I lost the password to my Public Bank Internet banking account (PBeBank). I am not sure how it happened but they refused to accept any of my passwords.
I tried recovering my password, but there is no such thing as password recovery at PBeBank.com.my, so no choice, I had to walk into Public Bank in person.
My brother have experience loosing the password to his Maybank2U Internet banking account password before. He told me that Maybank allows password reset via their ATM machines. I hoped that I could do the same at Public Bank’s ATMa as well, but I am disappointed by the fact that we can’t.
There is no option to reset PBeBank login passwords at Public Bank ATM machines (you can apply for a PBeBank account, but not reset passwords).
So I proceeded to the customer services counter and learned that we have to re-apply for a password!
I am surprised. Why make simple things so complicated?
Anyway, the Public Bank customer service staff was kind enough to help me fill in the application form, so I just sat and wait. It tool about half an hour to get everything done.
I received a confidential letter containing my new login information inside, that was only effective after 9pm.
By following the instructions given, I tried my new login after 10pm that day. The username and password were in two set of digits. Once logged in, the website told me to choose a new user ID and password. Also, I had to answer a memorable question (It is for password recovery. That’s ironic!) and fill in some contact info.
Everything went well. I logged in again into PBeBank with the my chosen user ID and password. Success! *phew*
My two cents
I am not sure if I like Public Bank’s way to “resetting” Internet banking account password. In terms of convenience, of course, resetting through ATM is much easier and faster. In terms of security, walking in and filling in the form would be better.
But I am still wondering how could my old password become invalid?!
P/S: I cannot login my BCB Internet Banking account as well. It has been suspended due to exceeded invalid login attempts (by me). Will tell you more about it later. *sigh*
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October 28th, 2005 at 8:22 am
i have this problem as well..i lazy to go to the branch…so i just ignored my internet account…..
October 28th, 2005 at 9:01 am
Wah so troublesome to recover PBeBank password.
By the way, I’ve experienced the following cases:
- exceeded login attempts at Maybank2u.com
- forgotten the answer of security question at BCB e-channel
In both cases, I’ve successfully reset the password and retrieve my security answer via phone call. Effective and efficient! All you need, is be ready to answer a set of questions on personal details for verification purposes.
October 28th, 2005 at 10:12 am
I lost my PBeBank login password as well. It took me a month to recover my new password…
Good Luck Liew
October 28th, 2005 at 11:40 am
The banks (there’s a few) have this very stupid vulnerability. Anybody can try out your password and lock it out.
For example, if your login name for your online banking is “ahkau”. Someone can just use that login name and guess the password. But after 3 tries that account is locked out for security purpose. That real owner will have to go thru the pain of resetting the password.
I have one of my account locked out so many times, I just closed the account and changed the user login name to something very obscure (almost like the password) so that this doesn’t happen again.
If someone knows your username (not password), that person can easily sabotage your login by locking it out. How stupid is that??
October 28th, 2005 at 11:59 am
i had problems with pbebank earlier but then i called up their customer service and the reset it to the initial password which I still remembered. easy peezy
October 29th, 2005 at 2:09 am
i intend to make a comment here, beginning with this:
colbert, are you sure? you can reset password via phone? as far as i know, we can’t do that.
but then i found that my comments was so long, so i figure i had better put it up in my own blog, so guys, please click on this (or trackback) to read my comments ok?
http://jogalong.blogspot.com/2005/10/re-setting-your-password.html
October 29th, 2005 at 2:11 am
re-setting your password
first of all, before you continue reading further, can you please read liewcf’s post here? you see, i had wanted to make some comments on that post of his but i found my comments to be so long (longer than his post!), that i thought, it’s better for …
October 29th, 2005 at 3:41 pm
I was told by the customer service when i applied for the PBeBank thinggie that i would need to keep the account active every 30 days or the logins would get removed from their system. Maybe that’s what is going on with your login…
November 6th, 2005 at 3:49 pm
i lost my PBeBank password before. all u have to do is call their customer service and tell them that u’ve forgotten ur password. they will ask u the memorable question that u entered during registration before they reset ur password. after that, i only need to wait for about 10 minutes before trying to login again..