LiewCF.com

I had successfully recovered my suspended Channel-E account with BCB bank. The whole process only took me a minute a free phone call, but I was not aware of that, so silly me, I went to the BCB branch instead of making the phone call.

After queuing in BCB for a few minutes, I was told that we don’t need to be at the branch in order to recover Internet banking accounts. We only have to make a toll-free call to BCB to recover the account. The phone number is 1 300 880 900.

The BCB operator will greet you with a menu of NINE items! I almost forgot the number for the “enquiry of Internet banking” option after listening to all of the menu items.

Then, I was greeted by a receptionist. After knowing my purpose of calling, she asked me a few security questions:

• ATM card number
• Full name
• IC. number
• Mobile phone number
• Birthday
• Mother’s name

After answering all the questions correctly (fortunately I have good memory ), my Internet banking account was unsuspended immediately. I was able to login after hanging up the line. Great!

My two cents

As compared to my lost Public Bank password experience, recovering BCB’s password was much easier. Simply make a phone call, answer few questions, and it is done!

Is it secure? Yes, I think so. Recovering suspended accounts do not reveal your login information. If you lose your login ID or password, you will need to know your ATM card number and password.

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