Comments on: Tmnet Streamyx Upgraded, Finally!

By: jimmy

jimmy — Sat, 12 Apr 2008 05:54:16 +0000

i have a 512kbps streamyx and my download speed can go for 60-80kb most of the time….
and i was thinking of upgrading to 1mbps coz i wanna get faster connection…

By: comment

comment — Sun, 11 Nov 2007 19:21:16 +0000

this might surprised everyone here, but it’s real… heck even i’m very surprise too!! what is that? here goes.. i’m streamyx 512kbps user for almost 2 years, just last friday (9/11/07) i apply for upgrade to 1mbps package via their online service and i dont expect much as i read about liew’s complaint earlier, so all of sudden at monday 3.00 am (12/11/07) an unexpected yet alien activity detected on deluge (a bittorrent client)..one of my download went to 97kB/s!!! usually the max will be around 50-57 kb/s, so then i run dsl speed test and all i can say is that streamyx has upraded my speed connection…

whether u want to believe or not, up to you, heck even i’m still in surprise with this tremendous service by streamyx… finally they want to change… kudos streamyx!

ok, now will continue with torrent activity

By: LcF

LcF — Thu, 19 Oct 2006 09:05:32 +0000

But suddenly, one fine day, I got an email from TM Net PR asking me to approve a testimonial. The testimonial said, “I was very happy that TMNet attended to my issues quickly and effeciently”

Oh, that was ironic!

By: Kidino

Kidino — Thu, 19 Oct 2006 08:57:20 +0000

One time ago, I was on the 60hour plan. They charge you per-minute fee when you exceed that. And after a few months paying over RM100, I decided to get an upgrade for the fixed 1MB line …

But the bills never changed … I still pay the extra access fees. And it’s been over 3 FREAKIN’ MONTHS. Now I am doing a follow-up. I went called up the Clickers. And they say, “bla… bla… bla… not with us. We franchisee only. Check with TMNet”

Then I called up the TMNet … and the lady said, “bla … bla … bla … we’ll look into this. Here’s your ticket #. I will call you back. [she took my number]” Still nothing. I called back, “We are sorry. The we are upgrading our system”

By now my ears are turning red. Later I went to TMpoint. And report my case. And the guy himself was very surprised with that. He looked into it. Right away called the guy in some kind of billing data centre thing. And within a week, I was upgraded. Now why can’t they just do that from the start.

And because of the hell I went through, I said to the guy, make sure you give me a rebate for all this. He said, he will put it through to the billing.

Two months, still nothing. Imagine, I paid over RM100 everything for a lousy slow internet connection. I think it all accumulated to over RM500 or so. And if I have the RM88 plan, I would have only paid about RM200+. I think I only got a RM10 or so … !!

OK, now I am mad … where else can I ’stick’ this.

Finally, I wrote to their PR and Operations SVP or something, cc to Mr. CEO via email. I was being nice and said something like, “I know you value your customers, and you’d prefer customers to come to you rather than reporting it to other channels. Therefore, I would to tell you my story … [my problem, my ticket #] … and I want a rebate.”

Now, I get something … this time I got a rebate over RM200. And now I am happy.

But suddenly, one fine day, I got an email from TM Net PR asking me to approve a testimonial. The testimonial said, “I was very happy that TMNet attended to my issues quickly and effeciently”

Huh .. ??!!

I replied, “No you cannot use that testimonial because that not what happened”

By: soulstar

soulstar — Tue, 23 May 2006 09:20:10 +0000

“so suprised there is so many complaints regarding streamyx..” (hey dude, u totally screwed up man. r u live in a box?) “i’m working in Streamyx as Customer SErvice Representive…i do understand that customer do face problems over there” (like everytime u send the same all sort of crappy things rite?).. “but if customer would be patient enough to tell all the problems and be nice to the CSR’s ,we actually look up with the customer problem with real care” (Yeah! by letting your customers wait till 1 year+. U tell us who will not get mad with a service like that)… “we’re here trying to help u” (hehehe… hahaha… huhuhu…)… “dont start using f**k just because ur internet session got hang over here…” (no comment, ya’ll deserve that)

By: skdurai

skdurai — Sun, 19 Mar 2006 11:56:40 +0000

so suprised there is so many complaints regarding streamyx..i’m working in Streamyx as Customer SErvice Representive…i do understand that customer do face problems over there..but if customer would be patient enough to tell all the problems and be nice to the CSR’s ,we actually look up with the customer problem with real care…we’re here trying to help u…dont start using f**k just because ur internet session got hang over here…duh…

By: KayAsh

KayAsh — Fri, 17 Mar 2006 01:22:02 +0000

Well.. congratulation for ur upgrade to 1Mbps.. some people get to several months to be upgraded… pity.. If we have another alternative to choose for broadband, I’m very sure Streamyx ranking will go down just in 1 year. People will stop their Streamyx for others.. I’d being a streamyx contractor before… just 2 months.. the income was not bad but apparently their (TMNet) service let me down… I got hundreds of customer and over 40% of them were not satisfied with their Streamyx speed connection.
As technician also, I had been scolded so many times. I did everything I know to fix their connection problem, eventhough some of the customers were “blind” computer but most of them were computer knowledgable, they know their computer had no problem, yes I admit… The main problem was either the “Piza-Box”, jumper setting or small bandwidth area. I’d complaint hundreds time to main office but… f*** **f… they “stabbed my back”.. I’m not in their contractor list anymore..

By: Weilian

Weilian — Mon, 13 Mar 2006 14:39:27 +0000

Previously my 512kbps could reach 54KBps. Now running at 1024kbps but the speed is only 61KBps. Worse still, the signal is so weak. I am getting disconnections very often. The telekom men came to check. Nodded their heads to agree that the signal is weak. They left and nothing is done. If there is any other alternative, I won’t use Streamyx. Don’t know when Jaring can reach my area.

By: Hisyam

Hisyam — Thu, 05 Jan 2006 18:05:50 +0000

yea, but u pay extra just to get extra 10kB/s -_-”
my 512kbps can reach 57kB/s applied for an upgrade couple of weeks ago. still waiting.

By: LcF

LcF — Thu, 05 Jan 2006 09:58:08 +0000

wooncherk: sometimes it depends on the line quality. You should compare to the different between 512K and 1M of your line, not compare with others.

By: wooncherk

wooncherk — Thu, 05 Jan 2006 09:41:06 +0000

too bad……. i am a subsctiber of 1MB…. but i always get a maximum speed of 51KBps…… i e-mailed streamyx and the staff asked me to do all sort of crappy things but at the end….. still no improvement…… my cousin who subscribed for 512Kbps package are getting the same maximum speed as mine!!! i was cheated by tmnet!!!!

By: LcF

LcF — Mon, 02 Jan 2006 17:13:26 +0000

Maybe I have bad line quality…

By: Raymond.CC

Raymond.CC — Mon, 02 Jan 2006 16:29:34 +0000

That’s weird, my 1Mbps streamyx maxed out at 100kbps when downloading.

By: A.H

A.H — Mon, 02 Jan 2006 14:55:18 +0000

Yeah, but i’d rather give 1 Mbps out, and have 2,900+ visits a day on my personal blog

A.H

By: LcF

LcF — Mon, 02 Jan 2006 14:38:20 +0000

David: I visit Telekom every week until I get them upgrade the streamyx account.
A.H: you are lucky one!

By: A.H

A.H — Mon, 02 Jan 2006 12:54:45 +0000

Congrats on getting the upgarde, i have 2Mbps, and i have download speeds of 200-700 KB

A.H

By: DavidCheong

DavidCheong — Mon, 02 Jan 2006 11:59:32 +0000

Congratz on your 1MB connection. T_T. Lucky u, cos very fast can get upgraded while i am still waiting for it. Been 1 year+ i am using 512KB and still get the answer from Streamyx mentioning, looking into it or even no news from them…..