TMNet Streamyx ADSL Modem Light is Blinking Frequently
Filed in: Tmnet — November 13th, 2007
Recently, I am not productive in work. The main reason is because I have been having bad Internet connection since last month.
The TMnet Streamyx broadband connection is very unstable. It disconnects very often and have problem staying connected for a couple hours, plus it is hard to reconnect. The modem DSL light is blinking very often. The phone line has noisy noises.
I made a report at Telekom Malaysia at Oct 23, 2007. The contractor came on the next day to check and fix the problem. They changed the phone socket box to a new one (RM5) and test the line. It was okay.
But, just as soon as they left, the phone line was noisy again and the DSL light was blinking. *shrug*
At the next day, my mother received a call from Telekom asking whether the problem has been solved or not. She doesn’t know Malay language. “Tak tau. (means: don’t know)”, she answered. No more call from Telekom again after that.
After patiently waiting and praying, I cannot stand it anymore. I made another report by dialing “100″ and found out that my previous report has been closed without our confirmation. That’s not good. Anyway, the receptionist re-opened the previous report and promised to send technicians over.
Let’s wait and see how long it takes to fix the problem.
Trick: when your modem DSL light is blinking, you can pick up the phone that uses the spitted line. Strangely, the DSL light would stop blinking!
My two cents
My first impression is that Telekom source out all the technical support work to its contractors. Calling to phone support line does not bug you to check your connection settings again (or, it is because I have a previous opened report?), they simply send the technicians. As as result, the customers get faster technical support than last time.
However, not all contractors are knowledgeable to solve your connection problem. The contractor that came to my house seemed rush and didn’t listen to me. He insisted that the phone socket box was the cause, changing it would solve all the problems. It had been proven that he was wrong.
Hopefully, the problems could be solved at second attempt. I hate to see the blinking DSL light again!
P.S. Some friends in big towns told me that their Streamyx connections have become faster than before now. That’s good news for them!
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November 13th, 2007 at 6:45 am
I can give streamyx one word: LOUSY!
The upload speed I checked with streamyx speedometer = 10kbps
Sometimes I just couldn’t upload anything during nite time and weekend.
I subscribe to 1Mbps package.
November 13th, 2007 at 7:00 am
liew, i got the same problem exactly few months ago when i was in muar, the house is an old house and the internal wiring of phone line was the culprit.
November 13th, 2007 at 8:07 am
I’m from Penang n i ALWAYS have problem ith my streamyx. I also called to the streamyx service center few years back.. n the operator gave me a long list of instructions… Plug out the internet cable from the splitter… off ur modem for 15 mins… plug in the cable… on ur modem… bla bla bla bla…..
it really works!! but after a while… it went back to the same old condition…..
read my streamyx blues at:
http://leetzeyin.blogspot.com/2007/11/streamyx-sks.html
November 13th, 2007 at 9:29 am
hehehe… told you liao, cos U notty + always kkcc so TM boycott U lor
Had U check the 1 told U yst? Is the service available in Kluang? Survey survey see see, maybe U should switch to that… Anyway, it is also under TM right? hahahaha….
November 13th, 2007 at 10:09 am
Liew, when you call to TMNet , they sure ask u check this check that. The best is ask them “reset port” for you! They can reset from their side, and you may try to access streamyx after 10 minutes. Let share with us whether this resolve your problem?
–blog for dream–
November 13th, 2007 at 10:15 am
Last time when I called them they just ask keep referring me to someone else, seems like no one knows/want to help me with my modem prob… & that’s why I used Maxis Broadband now
November 13th, 2007 at 10:16 am
my streamyx alos not in good shape, it has been unstable for a few month, there is one time i cant log in for 2 weeks due to modem blinking problem, i reported it to them, and guess what, they told me to scan my pc, and the thing that made me pissed off they didnt sent anyone to fix it till i need to call a few more times and went to the branch office near my area, and the worker are so arrogant like they are paying for my bills, what i can see there is they just keep walking here and there, and ignored me and my mom, like we are stumps. Last month it happen again, so i called 100 even i already know the respond, and again we went to the office, and they said they didn’t received any complaint. We don’t want to make anytrouble there and just leave the modem and the splitter there, even inside me I’m almost explode of anger. In fact, even writing this comment, the modem still blinking, but when the for bill it will come right in time in my mail box in front of my house, but compared to the service they serve, it totally sux!!!!!
November 13th, 2007 at 10:19 am
edward can u tell me mor about maxis broadband? or a website perhaps?
November 13th, 2007 at 11:15 am
How is the quality of your DSL signal, like SNR Margin and Line Attenuation?
If they are too low, you have to renew the phone cable, in this case it is Telekom’s matter.
November 13th, 2007 at 11:15 am
I also have problems but hate calling TM Net. So, what I did was went out and buy a new modem from Linksys (around RM100) ‘cos the one I have now is 5 years old (the free ZTE from TM Net). LOL, maybe it is not my modem problem but I lost the line for a whole day so geram lor.
November 13th, 2007 at 11:40 am
Also had exactly the same problem. The splitter was the culprit. I now connect directly to the phone line. Only connect the phone when I need to make calls!
Another reason could be you are in a lightning prone or flood area. A tech told me that some of the fiber optic cables they use are prone to reliability issues in such conditions.
November 13th, 2007 at 12:04 pm
Streamyx always like tat one…
after i do wat wat petition…
my line always ok now… no more dc blah blah
but sometimes slow slow…
November 13th, 2007 at 1:31 pm
After I had upgraded to 2Mbps in Aug I no longer have much problems but my pocket is lighter (bigger Streamyx bill).
November 13th, 2007 at 2:03 pm
Hi,
I also facing same problem. You know, during Deepavali, my line keep blinking. This happen only when i use streamyx. 2 minutes disconnect once. Really disappoint with their lousy service. When i call 100, nobody answer. Maybe all streamyx technician is Indian…..?
For Penang people, they are more lucky, because they can use another service, PenangFon. I heard that their speed is faster but cheaper!
November 13th, 2007 at 2:28 pm
wahahahahahha… deepavali!!!! dat’s when i cant online AT ALL for TWO WHOLE DAYS !!!!
yup.. we have PenangFON here…. but the service area is still limited… mostly available in apartments n condos… n i only got 1 fren using it who stays in an apartment….
-Monthly fee of only RM60.00 for unlimited access @ 2Mbps
-2Mbps Download / Upload
-3 months deposit
-Minimum subscription of 6 months period
-Speed of service is on best effort basis
-One time Service Activation Fee of RM40.00, and Installation Charges of RM80.00
-Media Converter for RM450
-Scalable from 2Mbps to 1Gbps (1,000Mbps) and ready for upgrade
http://www.penangfon.com/index.html
November 13th, 2007 at 3:15 pm
Hi Tze Yin,
I actually stay at Butterworth and i really hope PenangFon can come here……. It is actually suitable for people staying at apartment because they no need to install any converter. And PenangFon user can use BT also. Compare to Streamyx, if you use BT, your network immediately down! But if i use Xunlei, still can run a bit…..haha
November 13th, 2007 at 3:47 pm
eh… how come all of you have problems with streamyx 1? In my office, we are using the RM66 package and is link to 10 PCs. I would say the connection is ok & so far we don have any problems.
but then at home I m using Maxis 3G, the connection is very very bad, slow & keep on dc… Somemore I have to look for a strategic location for better connection, eg the connection in the one of the room is always better than any other place in the apartment and then must make sure the windows is open. However, the speed i get is much more slower than what I have in office…
November 13th, 2007 at 4:33 pm
Well, this is what we call ” Malaysia Boleh”
November 13th, 2007 at 5:16 pm
Yeah today my streamyx couldn’t connect properly also.. i wonder what’s happening.
November 13th, 2007 at 7:42 pm
Previously im also have similar issues with streamyx operator
Tips When you dialling and talking to the operators:
When they asking you about your problem, then straigth forward tell them (with high voice)what exactly your problem and tell them also all basic stupid instruction already been taken by your side. Give them 2 choice either to restart the server or send technical support to your house(cakap cara kurang ajar sikit).Normally for my case they will rstart the server in 5 minutes time and my connection become normal again and sometimes more better.
Liew for your case im suspect you have bad connection between your tm port outside your house.When they come try force them to look at that
1)Socket outside your house
2)socket at your (tiang telekom)
3)Connection at main streamyx port(normally in radius 5km from your house)
November 13th, 2007 at 8:08 pm
I face the same problem as well. Once I couldnt even use it for a day.
November 13th, 2007 at 8:44 pm
erm …. sometimes i got this problem also , but the most important is don’t only come and check the line , i’m very regular customers of streamyx , i have been talk to the technician for 4 hours in 1300889515 , liewcf problem maybe not only the splitter but maybe is the modem also , sometimes is the terminal at telekom area got problem also will cause this problem , last time is my modem rosak so the ppl from telekom tell me to change it , after i buy my new modem and replace the old one … problem fixs
November 13th, 2007 at 10:23 pm
@Niz
Here’s the URL for Maxis Broadband http://www.maxis.com.my/maxisbb/
November 13th, 2007 at 10:34 pm
maxis broadband is in limited area why not try celcom brodband its can be access anywhere at cheap price RM68mo but with limited speed
November 14th, 2007 at 9:31 pm
dear Liew,
Actually I have similar problem “blinking streamyx” .I cannot use my streamyx for nearly one month. I made several reports and calls to TM.They only send their technicians after 3 weeks, but fail to solve the problem even they manage to get stable connection. They repair my phone line at a cabinet in my area.They conclude that my modem is rosak,even I have test it in my office and no problem.
The funny thing was, my wife claimed that she was the one who fixed it since I set the modem to be auto login and she manage to use he streamyx after the technician left. heheh . Read my full report in my blog.
for wireless broadband, my friend told me that, if u have a 3G connection in your area than it is advisable to get one, if not just forget it
November 21st, 2007 at 7:42 pm
Hi Liew,
I do have this problem early this year. I keep calling them until they came and check.
They change my phone cable and they also change my port.
Since then, no problem already except the Riger modem which I’m going to change soon.
November 22nd, 2007 at 5:56 pm
yo…
i actually facing exactly da same problem wif u…
luckily my line is stable at da moment…
i use this opportunity 2 surf da web…hopefully 2 find any forum dat related 2 my problem…
n i was juz searching through google.com…i typed da keyword of this problem…
so “ngam”…it linked me 2 here…
hmm…i found this site not bad…really agreed wif wat u said above…tmnet streamyx really lousy…it’s like dey r cheating our money…v paid our bill (which is so damn expensive) every month…n v get such lousy service…
i have been cursing this TM company every time i c my ADSL LED blinking…dam frustrated…
newayz…thx 4 ur advice…
hopefully u can add me through messenger…perhaps v can b pals…
December 18th, 2007 at 12:08 pm
hi, can i ask u all smthing..?
hw can i check whether i had paid the intrnt monthly payment or not..
tq…
December 18th, 2007 at 12:10 pm
hope 2 get the answer as soon as possible…
i need it nooow…
December 18th, 2007 at 12:56 pm
@hyo rin: you can check your payment status at Telekom or TM Point. OR, you can check online at TM Bill SelfCare
April 6th, 2008 at 10:21 pm
I have the same *stupid* problem with tm. dsl light keep blinking every 5 minutes. I’ve called tm and they sent their technicians and i was told that the line is faulty, so i asked a contractor to change the line (RM100….gone). But the blinking is still there, and it will happened randomly 5 minutes recursively. So i called tm again..and again and again and they seem reluctant to help me..one time i called them..they answered politely but ended my conversation in a hurry (HANG UP ON ME). I think this tm net customer care personel dont know anything and its up to us to figure things out. I took the time to search about SNR, line attenuation, networking and even bought a new router to use DD-WRT. The modem db102 also i did a flash for its chipset with redboot…… BUT STILL THE LIGHT KEPT BLINKING…. AND NOW I TOTALLY GAVE UP AND MY CONCLUSION IS TMNET REALLY SUX
April 6th, 2008 at 10:29 pm
What if i take this matter to NCCC? Need you guyz opinion here? Take legal actions against Tm.net? comment please!!!!
April 9th, 2008 at 11:15 am
Well, I think sometimes their DSLAM is falty and yet they put the blame on us.
String, You can brought this matter to MCMC. Sure they will demand TM to solve your problems.
April 9th, 2008 at 12:11 pm
It is true that TM loves to blame the users. To them “Customers are not always right”.
When I upgraded to Streamyx 2 Mbps I was billed for both 1 Mbps and 2 Mbps for about six months despite my calls/email. I was told that my application form for the upgrade was not done properly. My reply was that the form had clearly indicated an upgrade and that it would no longer be possible to surf at 1 Mbps because I was given a new password. What I didn’t (was tempted) say was that “You are a stupid idiot because nobody would surf at 1 Mbps when I was paying for 2 Mbps!!!”
I do hope that the TM fellows are not going to check my website to get my phone number and call me that my account would be terminated.
April 9th, 2008 at 8:17 pm
I’ve spoken to Tm’s representatives and they obviously dont know what they’re doing. They followed my suggestion to change the modem. I’m a business administration grads for GOD sake, i dunno sh*t about computers but what the heck, i will drop by the TM office and get the modem on 13th April. I will keep updates on this site, stay tune to my saga….. am i going to end up having a stable yellow light or shoving this crappy streamyx thingy up their ***.
April 10th, 2008 at 9:15 am
What about sending another blogger, our Mr Liew, to Parliment so that we sufferers can be represented too. TM are giving gifts, incentives, etc. to new subscribers. What about those who had subscribed more than 3 years (like me)?
April 10th, 2008 at 9:24 am
DigitalProductsCenter,
>>>>>>>Agree<<<<<<<<<
yeah we should sent our general blogger to parliament …..if selected i would suggest Mr Liew as a Ministry of Energy, Water and Communications …
Vote for Liew CF…….
April 14th, 2008 at 7:57 am
TM tech team arrrived yesterday only to find out that my internet connections is dead alltogether. no internet at all. error 678. But they proceed to change my modem.. reiger to billion. After a while they found out that DSLAM is faulty (wtf i’ve been telling them for the last couple a month). At about 4.00 pm my internet connections was restored but the blinking adsl light remains…but at random interval, sometimes i can stay online for more than an hour. I kept the modem’s log and while i’m surfing to day there’s no blinking till now…. hope the conditions will get better…I’m off to work.
April 19th, 2008 at 12:57 pm
anyone know why whenever i call or receive phone calls, my internet get disconnected?? i even used a splitter and it still gets disconnected..
i’m using streamyx.. pls reply.. thx..
April 20th, 2008 at 5:29 pm
Add this streamyx account into one of those lousy Streamyx services which include blinking lights for Modems every 5 minutes. If there’s any litigation to go after streamyx for compensation, pls include my account here. All users who are affected by this recursive 5 min disconnection, pls add into this blog. With enough names, lets get the money back.
Meanwhile who knows what is the next alternative? PenangFon is out as limited to aprt. Look like only Celcom, MAxis or Digi if they have one. What else is there now? JaringBB?