Comments on: Celcom Home, Hop and Away Broadband Plan

By: wan

wan — Wed, 19 Nov 2008 08:28:49 +0000

Jzie,

u really ‘kena’ already!!! Please make soooooooooooooo much noise!! Serve them right.

Sounds so like them to be THAT sloppy in managing their business besides being sloppy in providing the service they promised.

By: Jzie

Jzie — Tue, 18 Nov 2008 23:18:53 +0000

Replying to mosquito:

“mosquito Says:
November 12th, 2008 at 3:59 pm

hi, just checking with you guys…

do you receive the $108 charges in 1 bill?

i sign up for the home hop away package but only received
tm bill..”

Celcom called me and said that I owed them RM300++ and my broadband was terminated already becoz I didnt pay them for 4 months. Even though I paid all the streamyx bill. It turns out that I only received streamyx bills only.

And celcom didnt post me the bills becoz the address was not complete. I apply for HHA after I got streamyx. The REALITY:

1. Now I have 2 STREAMYX BILLS (One from original and one from HHA)

2. The bill didnt come becoz the address was not complete!! (How can you accept the application form without checking…And Celcom said it was my fault)

3. I have to pay all of that worth 300++ for that crap

4. Hw can I have 2 Streamyx under 1 name in one house (foolish)

By: terminal

terminal — Sun, 16 Nov 2008 03:27:03 +0000

Celcom broadband suck. F**k Celcom.

By: mosquito

mosquito — Wed, 12 Nov 2008 07:59:58 +0000

hi, just checking with you guys…

do you receive the $108 charges in 1 bill?

i sign up for the home hop away package but only received
tm bill..

By: wan

wan — Thu, 06 Nov 2008 02:42:32 +0000

finally got them on the phone. but no that easy to terminate your celcom broadband (do this only if it sucks where u need to use it - like what i am going thru), u have to be present at their service centre and pay up all your dues to that date. hmmm profir profit profit. wonder those people r getting how many months of bonuses each year.

anyone ever been to their service centre? maybe the bigger ones like at their jln semarak office would not be like this, but try going to the one in kajang!! har har

By: wan

wan — Thu, 06 Nov 2008 00:24:52 +0000

yeah, celcom sucks. when they were selling the modem, i have given my address and they promised me that the area is covered by 3G. i bought the modem, then it costed rm599 (!!!!!!!!!!!!!aiyo-sooo expensive. i was really caught in a dumb act) + 6 mts upfront payment. back home, it took more than a week before i can use their ‘oh-so-good’ internet, and u gesses right, no 3G, just plain gprs and always cut-off.

last week was the worst, so many cut-offs until in the end donno what happen with my pc (i use desktop) i cannot reconnect, it says s/thing like “took so long to establish connection with remote server, the port has been closed. please get support”. oh my!! even my pc doesn’t want to be friends with the usb modem anymore, i cant surf at the home desktop since.

now am thinking why do i waste rm68 pm for nothing. why shud i go & buy a laptop just for the sake of using celcom broadband which only gives me gprs signal. that would be thousands of rm. leaving now would just leave me with rm599 sunk cost, right? i just pray that they didnt tie me up to stupid 24 mts contract or such, dont want to contribute to their ill-gotten profit. see how they really suck, it’s so hard even to get them to answer their careline! it has been two days of endless listening to their stupid machine babbling about in repeats.

By: Dean

Dean — Wed, 15 Oct 2008 14:08:54 +0000

I am a Steamyx user for 4 years already. There was no major problem with TM streamyx as it works quite good. But streamyx connection need a fixed line and I like to access to internet away from office or home..thus I decided to purchase USB modem (quite expensive) and subscribe to Celcom Broadband 384kbps @ RM68. The average speed was around 290 to 340kbps and quite happy with it. However…wanting to get a much higer speed…I decided to upgrade to RM98 pacakage i.e. broadband speed 3.6Mbps.

The result was very very disappointing one. Damn…got cheated with a very slow speed at times go lower then 200kbps and at the best speed I got so far was just around 400kbps…I really feel that CELCOM fail to deliver their service!! Really felt cheated. I has called many times (1111) to complained but it went into a deaf ears. I have written a couple of time to careline@celcom.com.my but only got a holding reply.

Right now..I really like to say to them F**K. We got an asshole running CELCOM?.

What I understand from their call centre today - telling me that many broadband RM68 package users have not much to complained about because the broadband system is Celcom system (standalone). The complaints now were largely from RM98 package, this is because it is a shared system between TM and Celcom. I don’t quite understand their explaination but what I understnad was that if you pay more you should get more and not to short change the customers.

Right now I really got fed-up…now either I downgrade back to RM68 or terminate it totally. Screw celcom!!!

By: Chris

Chris — Thu, 10 Jul 2008 06:10:41 +0000

Anne, are u from tuaran?

Do they have 3G connection in SUngai Damit Tuaran? Im moving there soon and hope i can still use my celcom broadband there..

By: yklee

yklee — Thu, 03 Jul 2008 02:33:26 +0000

I’ve subscribed Home Hop Away Since March 2008. The fee is RM108 with streamyx and celcom 384. I thought of paying RM108 to the celcom is enough but the tmnet charge me too and even expensive than before. Actually which company should I refer to? Please help.

By: Anthony

Anthony — Wed, 25 Jun 2008 12:25:03 +0000

why my celcom broadband network is so slow!even though with 2g where have the line of broadband

By: Anne

Anne — Fri, 30 May 2008 09:02:19 +0000

I’m currently a celcom broadband subscriber. I pay for unlimited rate RM 78 monthly the last time i checked my statemt. All I can say about the services is…it scuks! I’m a non traveller and although my area (Tuaran, Sabah) have 3g connection - I know cuz my bluecube modem flashed blue- the connectivity rate is sooo not what celcom rave about in their ads and billboards. My advice to those who plan to subscribe this broadband: make sure you live in very close vicinity of the 3g area. Stick to streamyx for hardcore downloaders and youtubers. Those who live in rural areas, even though with 2g/3g coverage, don’t subscribe. Not worth your money. I’ve tried it in areas like Felda sahabat Lahad Datu (Sabah). I feel cheated:(

By: as i know

as i know — Wed, 23 Apr 2008 10:24:28 +0000

if at the place have many people using the boardband the line will slow down
if at the place no more people usu the line will fast as you register
this is same as celcom and streamyx

By: as i know

as i know — Wed, 23 Apr 2008 10:01:11 +0000

#6Marco Says:

March 29th, 2008 at 4:53 pm
RM 108 is too expensive for me. Unless you need that to make a living.

If your home is celcom 3G coverage area then not need streamyx

By: abz

abz — Tue, 15 Apr 2008 15:50:49 +0000

i’m a soho guy n a traveller, considering to use this package but after thoughtful thought, i’ve cancelled my intention. Thanks to u all guys.

i better stay with my streamyx at my home office and while traveling i normally look for places that provide free wifi. Not only Starbucks and those fancy cafes. Nowadays mamak shops also provide free wifi such as Restoran Ali Topan in Tawau and Restoran D’Mall in Kuantan. Worst case, park your car infront of Starbucks DU or Friendster Cafe at Mutiara D’sara, and u can surf for free.

By: ZZzzz o0...00

ZZzzz o0...00 — Sat, 12 Apr 2008 16:17:42 +0000

Hay szehau when I connect my Celcom broadband I get “your speed is 7.2mb” here In Malaysia.

By: egokun

egokun — Wed, 09 Apr 2008 02:18:07 +0000

already subcribed to this package.i guess the coverage is better in penang,ipoh & JB compare to klang valley for the celcom broadband.
streamyx of coz can get around 770kbps+++…
celcom broadband max i got around 368kbps in KULIM…
i travel a lot so i guess its ok for me..

but as JD said, there’s a hidden charges so be careful…
i guess the package still available although they said its until 31 Mar…
coz the promotion cm still on tv…

By: NoorshamHMNoor

NoorshamHMNoor — Tue, 08 Apr 2008 19:45:54 +0000

I started using celcom broadband in Feb’08 and haven’t looked back to streamyx since. I’ve checked several times with http://www.auditmypc.com and the broadband has always won.
So far, it has worked for me since i do some travelling every now and then, and the convenience of logging in the net anywhere I go! Just loved it!

BTW, I’m using USB Sierra Aircard 875U with the RM98 pkg.

Hope that helped.

By: Felex Tan

Felex Tan — Mon, 07 Apr 2008 07:11:06 +0000

Syahid ,i agree with yout,i can sense that you are not satisfied with them,any bad experience?

By: Syahid A.

Syahid A. — Mon, 07 Apr 2008 06:04:09 +0000

If most of the users are not satisfied, I suggest that TM change the name to “Home, Hog and Throw Away” package.

By: Felex Tan

Felex Tan — Mon, 07 Apr 2008 03:56:49 +0000

I read from some user’s comment from lowyat.net,most of them are not satisfied with the service coz the connection are slow.