I got the first reply after I open another ticket with no solution and have to wait until 8:05am the next day because the technical said that the domain is not under support team. Huh?! Ok, whatever….

Won the RM77 stuff and is like wow, great.

Set my DNS to point at another server in US before purchase.

After everything is done, the DNS still point to one of Exabytes server.

Ok, so I retrieve my password at manage.exabytes.com. The password came in blank ans ask me to contact domain@exabytes.com. So I did asking for the password by forwarding the email as of 5:40pm (2008-06-05) and I called them up for the support. The auto reply is, “No one is available to answer my call”. Ok, what happen to the 24/7 support team? As far as I know, the sales will be off by 5pm but the support team also?

Let see how long will they reply my email, will updates you guys…

1) Undukngadau.com are now has 1300 Registered members

they said my site over usage the cpu resources! they said i need to move to their SEMI D hosting package wow! blackmail me again? the server are now using 1.6 xeon Processor …Hmmm way to slow considering their offer to their customer. Wonders: How many website will be hosted in their server (bramble) ??

When they said my undukngadau.com overusage their CPU resources and violate AUP i also don’t understand how they do business now the blame is on the customer?????

and again, They just deleted my undukngadau.com gallery temporary folder and now i cannot upload any photos to the gallery because the temporary folder was missing. again, My SEF at undukngadau.com (search engine friendly component) also deleted and now site in error if i tried to use the SEF in my undukngadau.com website.

300Gb and 300GB space is nothing totally scam offer! please please don’t falls with this offer. i had enough with them i am so mad right now really mad! so many sweet promises but in the end they said their server can’t handle the loads of the site.

but if you plan to have your site sucks go for exabytes.com

read this:

http://limadang.com/2008/04/29/exbytes-hosting-sucks-updates/

http://limadang.com/2008/04/29/exabytes-hosting-server-sucks/

Exabytes over promised their customer read limadang.com for real story.

Already did 2 times for 2 hosting package and 10++ domain name.

But what is the use? The support still suck big time for me.

If not, what to I get in return?

To Lord TCT: Could you please send your domain name to feedback@exabytes.com so we can further check the issue?

To Exabyte User: Thank you for your feedback. Could you please send your domain name and corresponding ticket ID to feedback@exabytes.com? We will put serious attention and investigate your complaint.

To Syahid A: RM 27.70/yr. No hidden fee. You can register 2 years to save more.

To didi: Besides looking at the price itself only, the specs and features offered in a particular hosting plan and calculated into the value of the hosting plan. Other extra values like service availability and quality also should be taken into consideration.

online: Haha. Indeed it is cheap. Last time we had crazy domain sale for only RM0.99 per domain. : )

To senghooi.com: Perhaps you should check what are the renewal prices for all the features they offer in the starter kit.

1) Join a fews years back with one domain, just for fun.
2) Then I purchased another hosting because my friend ask me to do some website for his company.
3) After a year, I got more serious into web design and got another hosting from them mainly just for email.
4) Until now, there is 13 domain in at least 2 hosting server which I took off one just to increase my profit as a web design freelancer.
5) Minor problem does exist during this few years, but I close one eye.
6) Last two week, I called them up directly to their support team on some issue. Instead I was provided a solution first, I was given a very harsh comment. So I though, ok fine. SO I was instructed to transfer a website out from their server due to some TOS issue. So I agreed to that and I said I will promise and will do so.
7) After a few hours, I was issue an email with the instruction to tranfer the website to somewhere else. So I reply back to ask for more time, this is because I need to find a company who is willing to do it. The time that is provided to me is not sufficient for me to make the transfer.
At the end of the day, I just said to myself, “Move on”.
9) So I email them for them to request my domain username and password at 11am and gave them one hour to do so. But at 1pm, I still have not got any answer from them, so I called them up, the first tech just ask me to called back, then I said I will wait, the next tech just keep laughing at the thing I said which really make me mad and I scolded him real good. The job just took him 10 minutes with a reply to my email.
Think about it, I was promise 24/7 support and for a 10 min job I have to wait for 2 hours and got a sarcastic laugh.

Before that night, I also submitted a ticket, but after 12 hours I only got the reply, and the reply was the same reply I got from the first support. It is so unprofessional.

At the end of the day, move and transfer my 13 website to another hosting company in US for RM300, 600Gb of space, unlimited addon domain, mysql and etc.

For sure, this new web hosting support come with a live support (chat) and much more friendlier, at least you will not be a laughing stock.

I use to recommend user to them, the first one say the support sucks. I don’t believe it. Now I do.

One advise, I still prefer the old support team, the new support team now really have no manners and respect.

Sorry for my grammar error, but at least I will not but System Engineer (Level 3 or etc) at the bottom of the email but the manners is in the toilet bowl.

To Exabytes CEO, Mr Chan Kee Siak, for your info, in Malaysia, there are people who is not highly educated but actually own more website then any others.

So when you write your TOS or revise your TOS, please use a much more simpler English.

Thank you and I got more website to transfer out from your server.

Chinese saying, “Drop my spectacle”.

@Felex Tan: you can switch to own hosting and domain name but still using blogger.com service. No sure if Exabytes will do it for you or not though.