LiewCF Tech Blog

MALAYSIA – This is a public service announcement. I received an email from Telekom Malaysia Berhad (TM) asking help to spread the word about a recent email phishing scam that asks TM customers for their user account information.

The email claims to be from TM with subject titles such as “Verify Your TM Account” and threaten to shut down the user’s account if their account details are not “verified”.

TM would like to clarify that this email does NOT come from TM or any of its subsidiaries. TM would like to advice customers who receive the scam email message to delete it immediately, NOT to respond and DO NOT click links in the email.

If you have been contacted by anyone on this matter, please immediately report and verify this by calling TM UniFi Centre at 1–300–88–1221 for UniFi customers or call TM Customer Support Centre at 100 for TM Streamyx customers.

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MALAYSIA: Experience slow Streamyx or UniFi broadband connection in October 2011? You are not alone. It’s cable fault, again!

Telekom Malaysia (TM) has announced that a cable fault has been detected on Asia-America Gateway (AAG). Hence, it affected the Internet connection speed and latency to websites hosted in United States, North Asia and Europe.

TM is re-routing connections to alternative cable networks. AAG cable fault should be fixed within this month. Please be patient or send your angry words to [email protected], or [email protected] for UniFi customers.

Telekom Malaysia (TM), largest Internet Service Provider, is now providing customer support on Twitter using @TMConnects handler.

The Twitter account is not to be confused with the official Telekom Malaysia Bhd Twitter account, @TMCorp. @TMConnects is the official channel for TM service-related support and queries. And, they have a working hour of Monday to Friday, 9am to 5pm. As well as, rules of engagement.

Read about for my TM connect experience after the break. Click Here to Continue Reading »

SEA-ME-WE 4 cable network [image by Wikipedia]

Malaysia: After being fixed in April, another cable found faulty in SMW4 cable network again and caused internet services disruption to TM customers.

According to TM announcement (hidden) , a faulty cable was found detected along the Colombo – Mumbai segment that links Malaysia to Europe. The consortium will be carrying out repair works on site on Sunday, 23 May 2010.

3 ways to improve Internet speed when Streamyx sucks

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SEA-ME-WE 4 cable network [image by Wikipedia]

Malaysia. TM Streamyx broadband connection is extremely slow recently due to the cable fault on the SMW4 submarine cable network. It is expected to be fixed on Sunday, 2 May 2010.

While we are waiting for it to be fixed, I show you 3 ways you can to do to improve your Internet speed.

1. Reconnect to get new IP address

While not scientifically tested, some IP ranges get faster speed that the others.

Try to reconnect your Streamyx connection then test speed at SpeedTest. I get a better speed after reconnections. Reconnect again if the speed become slower.

2. Use TMnet proxy server

Proxy server is a caching server which keep copies of visited web pages. By applying proxy server, you can load a website faster if it is already in the cache.

TMnet open proxy server is: 219.93.178.162 Port: 3128 Click Here to Continue Reading »