How Long Time Needed to Claim a Warranty for Maxis iPhone 3GS

Filed in: Gadgets, Malaysia — November 2nd, 2009

As you know, my iPhone 3Gs was dead. I went to Maxis tower to claim warranty for my dead iPhone 3GS. It was not a very pleasant experience..

Maxis iPhone 3GS photo

I reached Maxis tower at 3.00pm (Oct 10, 2009). Took a queue number “866″. Number of customers waiting was 14, as printed on the queue ticket.

Waited 1 hour more for my turn, I almost dozed off at the customer waiting area. The staff who attended me wanted to troubleshooting the bricked iPhone, and the time needed was one and a half hour!


“What?! You need one and half hour to troubleshoot a bricked iPhone?! It is dead! Dead!”, I shout in my mind. I had no choice but to leave the iPhone in Maxis tower and go back 1 & 1/2 hour later.

6.00pm. I back to Maxis tower and the staff told me what I expected 90 minutes ago, “I could not switch on the iPhone at all.” He told me that I would get a replacement unit.

When he tried to fill the repair form for me, the server jammed. Waited for server recovery. After everything was done, it’s already 6.30pm.

I spent 3 & 1/2 hour to make a warranty claiming request for my Maxis iPhone 3Gs.

The staff told me that I would get a new iPhone unit in one or two weeks, depends on the stock availability.

*crossing my fingers*

What’s your worst customer service nightmare?

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  • http://iarecow.com/ iAreCow

    Damn thats just pathetic! Nothing else to say really…

  • http://www.ervinter.com ervinter

    That is the worst experience for claiming a warranty. But atleast you will get new iphone soon.

  • http://AhTim.com/ AhTim

    That's terrible. How about your data inside? all gone?

  • http://www.liewcf.com LiewCF

    I think the dead iphone will be disposed.

  • maverickchen

    sory to hear bout ur iPhone, hopefuli they can stil retrieve ur old data in tat dead phone

  • http://www.liewcf.com LiewCF

    the data is not recoverable. luckily I sync iphone almost daily. however, I still lost some pics and notes, and some software data.

  • http://minicravings.com/ jason

    one week or two week is just a bluff…i bet you will wait until one month also cannot get back. imagine they have how many iphone stock ready to be sold away. why cant they just give you a new one straight away! haha. my friend have this experience until he complain to the consumer bureau of malaysia then he got his new iphone the next two days!!

  • http://www.liewcf.com LiewCF

    we can do nothing even we knew it is a bluff…

    Don't worry. If I don't get a new iphone in 2 weeks, I will complain to their manager :)

  • http://twitter.com/martin1023 Martin L.

    Just like namewee and TNB… huhuhu

  • iPhone newbie

    did u install winterboard by any chance? i bricked mine doing that. =) restored n working now…

  • http://www.liewcf.com LiewCF

    no. what is winterboard, by the way?

  • http://iarecow.com/ Heiko

    Winterboard is a tool for styling your iDevice with themes and other neat features, yet its only for jailbroken devices and I bet your's wasnt one of them.

  • http://www.liewcf.com LiewCF

    ya, I don't jailbreak iphone

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