Here’s What Maxis Do NOT Tell You about Maxis ONE Plan

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(Image: modesty by Lexie Lannom, on Flickr)

MaxisONE plan is the new Maxis postpaid plan launched on 30 May 2014. The Internet plans offer free calls, free SMS, and flat rate data roaming.

“It is the only internet plan that offers limitless talk and text, an ‘Always On’ internet experience and worry-free roaming.”, say Maxis.

The plan looks great but there are some hidden information you may want to know before subscribing. Read on to know what Maxis not telling you openly.

What Maxis tell you

MaxisONE banner

Two MaxisONE plans are available: MaxisONE plan lite (RM78) and MaxisONE plan (RM128).

Maxis ONE plan lite

  • Limitless calls to all Maxis/Hotlink numbers
  • Limitless SMS to all Maxis/Hotlink numbers
  • 1GB monthly data quota
  • No extra charges after data quota
  • One flat rate data roaming in 106 countries (RM38/day)

MaxisONE plan

  • Limitless calls to all networks (including fixed line)
  • Limitless SMS to all networks
  • 2GB monthly data quota
  • Data quota is upgradable up to 6GB for RM30/GB/month
  • No extra charges after data quota
  • One flat rate data roaming in 106 countries (RM38/day)

You can temporary increase data quota with purchase of Data Boost. It is one-time fee and non auto-renewal.

Maxis offer three smartphones with both MaxisONE plans: Huawei Y530, HTC One M8, Samsung Galaxy S5.

What Maxis do not tell you…

1. Limited Limitless

“Limitless talk and text” means “unlimited call and SMS”, right? Wrong.

Though Maxis uses “limitless” in the postpaid plan, it actually has a FUP (Fair Use Policy) of 3,000 minutes call and 3,000 SMS per month.

Yes, 3000 minutes and 3000 SMS are a lot, still it is not all-you-can-talk/text plan. It is about one and half hour call and 100 SMS per day.

After exceeded the monthly bundle (3000 minutes and 3000 SMS), you will have to pay per use:

  • MaxisONE plan lite: RM0.15 per minute and RM0.10 per SMS (all networks)
  • MaxisONE plan: RM0.10 Maxis/Hotlink call and SMS, RM0.15 other networks call and SMS.

2. ‘Always On’ Internet is not usable

Maxis does not charge you after used up all data quota, but your mobile connection speed will drop to a slow speed. The data speed is so slow that you will pull off all your hair and pay for data boosters.

3. More smartphones with Maxis ONE plan

Besides the already told MaxisONE plan with Huawei Y530 (free), HTC One M8 and Samsung Galaxy S5, Maxis also offer the following smartphones:

  • Sony Xperia Z2
  • Sony Xperia M2
  • Xiaomi Mi3
  • HTC Desire 816
  • HTC Desire 310 (free)
  • Huawei Y330 (free)

All smartphone with MaxisONE plan is tied to 24 month (2 years) contract.

4. Flat rate data roaming with quota

The RM38 per day flat rate data roaming in 106 countries is subject to Fair Usage Policy. Meaning, it has a data quota limit. Do not dream to download movies while you are using data roaming.

Maxis have not tell what is the data quota limit. I guess it depends on the local telco you are visiting.

Anyhow, if exceeding the unknown fair usage limit, your mobile Internet speed will be very very slow. You can purchase another data roaming pass (RM38) to recover the Internet speed.

You would not be charged for exceeding data roaming quota limit, however.

5. Other charges

Though not sure why you still use these on smartphone, anyway, there are charges for video calls and MMS. 1 minute video call will charge you 15 sen (on-net) or 40 sen (off-net). Each MMS is 25 sen (on-net) and 50 sen (off-net).

MaxisONE plan in details

Here I made a table better showing MaxisONE plan structure:

Maxis ONE plan details

Maxis ONE plan details

Thoughts

When you use the words “FREE” and “Limitless”, I am expecting “free and unlimited”. Yes, I know it would be too good to be true and not practicable in business.

Please do not shout “limitless” when it has limit (FUP).

MaxisONE plan is best for smartphone users who talk and text a lot. If you talk and text less, check out Maxis TalkMore plans. If you consume Internet data more than you call & SMS, use Maxis SurfMore plans.

Take note that MaxisONE plan lite’s free talk and text is only Maxis network. Unless all your family, friends, and customers are on Maxis network, MaxisONE plan lite might give you bill shock.

What do you think about MaxisONE plan? Please comment and Share this with your family and friends.

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51 Responses to Here’s What Maxis Do NOT Tell You about Maxis ONE Plan

  1. leezhijiangLZJ June 2, 2014 at 11:56 pm #

    I think Maxis is coppying their competitor Umobile. I think it’s still not worthy.

  2. Erin June 3, 2014 at 8:34 am #

    Just to clarify, what do you mean by On Net SMS and On Net video calls?

    Also, this plan is not available for iPhone users?

    • Cheon-Fong Liew June 4, 2014 at 12:13 am #

      Hi Erin, “on-net” means same network (Maxis/Hotlink). “video call” refer to the 3G video call, not video calls via smartphone app. Thank you.

  3. jimmya June 3, 2014 at 11:33 am #

    maxis is killing themselves. they said it’s not ok but seems being stupid is OK! bodoh punya telco

  4. Sarah June 3, 2014 at 5:34 pm #

    I think this is good deal…..that’s a lot of voice calls and SMS. I mean, do you really need 3000 minutes and 3000 SMS? 1GB data is also enough for me since I don’t do a lot of video streaming. All around, I think this is a good offering :)

    • Cheon-Fong Liew June 4, 2014 at 12:35 am #

      Good for you, Sarah :)
      Yes, as I mentioned in the end of the article, MaxisONE plan is for people who make more calls & SMS.

  5. Tira June 3, 2014 at 5:48 pm #

    I think it’s a great plan! Value for money

  6. Zuccaba June 3, 2014 at 5:56 pm #

    I don’t want to sound like I’m on their side. But the truth is, this plan works for me. I was on 1GB and by the 20th day I’ve run out. I just needed that bit more. The data booster solves my problem.

    • Cheon-Fong Liew June 4, 2014 at 12:36 am #

      Hi Zuccaba, data booster is convenient. Have you check out Maxis SurfMore 50 plan (RM50/month) with 2GB data?

  7. John Smith June 4, 2014 at 1:01 am #

    any idea if the Maxis Fibre Internet with Astro IPTV has FUP? i was told that it was unlimited.

    • Cheon-Fong Liew June 5, 2014 at 7:33 am #

      Maxis Fibre Internet is unlimited download but FUP applied. Meaning, no download limit for now but Maxis has the right to cap it anytime.

      By the way, TM Unifi has download quota limit but they don’t apply until further notice.

  8. Jep June 4, 2014 at 10:59 am #

    Definitely going to tell this to my wife!

  9. Lawrence June 4, 2014 at 12:46 pm #

    Well the surfmore plan works if you’re predominantly a heavy data user. But if you talk quite alot, and random data user, this sounds like a good plan.

    I personally use about 10 hours (600 minutes) of calls every month, which … 3000 minutes is overkill for me though (50 hours). So this doesn’t really work for me especially when i use about 4GB of data every month.

    However friends of mine who does about 25 hours of calls every month, (1500 minutes), this is quite a good steal @ RM128/=. Bear in mind those who call alot normally don’t data alot on 3G/LTE. Normally the bills would amount to 3-5 times the amount of RM128.

    Not sure how this LitePlan is lite, … but the ONEPlan is competitive for all the call heavy people.

    • Cheon-Fong Liew June 5, 2014 at 7:30 am #

      I agree with you, Lawrence. That’s also what I said in the end of article. :)

      Lite plan is free 3000 minutes & 3000 SMS for Maxis/Hotlink numbers. Call & text to other telco networks or land lines will be charged per-use.

    • Khoo June 9, 2014 at 2:43 pm #

      hi Lawrence, probably you can consider digi smartplan 148.. this plan give you up to 6gb data and 600 min and 600 sms. digi usim is 128k which is fast enough to surf on both 3g and 4g network.

      Comparing with oneplan, you need to topup another rm60 which make your up to rm188 to enjoy another 2gb data to meet your needs.

  10. Mr Tan June 4, 2014 at 6:40 pm #

    actually it’s not too bad, because most of the time when i’m at home or in the office i’m on wifi anyway. am considering porting back in so maybe this is the plan for me…

  11. CFO AFFP June 5, 2014 at 12:17 pm #

    They are charging RM128 for OnePlan which gives 2GB internet and 3000min, 3000SMS, if customers use 50% of the minutes and SMS to DiGi/Celcom/U-mobile, they have to count 3000X5cents=RM150 for outpayment cost [interconnection charge for inter-operator calls and SMS]………..ignoring the cost of 2GB internet, for the interconnenction charge itself they have to pay RM22 from pocket…….curious to see next quarter financial report. LOL

  12. Sanz June 11, 2014 at 10:43 am #

    “UNLIMITED” is always a gimmick term in business. However, this plan is still quite decent for the price and value.

  13. voon June 27, 2014 at 2:26 pm #

    Any idea how do they charge on the call block ? 30 second or 60 second.

  14. Stan Lee June 28, 2014 at 10:11 pm #

    guys, dont forget about your monthly committed fee that you need to pay ON TOP of whatever additional plan that you are subscribing to….so this is how and why our telcos (and every telco in the world) making crazy money!! is there any alternative? yes definitely, there is this group of business persons position as Alternative Mobile Service Providers (AMSP) that will be extra helpful for those travel often.

  15. burn July 3, 2014 at 11:09 pm #

    I called maxis this evening to clear my doubts. It seems maxis have even pulled out the FUP 3k minutes & sms with 2gb data. So its now “officially” limitless or unlimited to make calls & sms to all networks on 128 plan. I even went and did the port in. RM128 advance payment, non-contract. Too good to be true but its true :)

    • Cheon-Fong Liew July 4, 2014 at 3:10 am #

      Hi burn, thanks for the info! Yes, Maxis indeed quietly updated the plan and now it is truly limitless. Great!

      In respect of the voice & SMS allocated with the Plan, the Customer/Participant acknowledges and accepts that:

      a. The Limitless minutes and SMS’ applies to:
      i. Domestic mobile ON-net usage for MaxisONE™ plan lite (Excluding OFF-net calls, calls to fixed lines, video calls, calls to special numbers, calls to 1-300/1-800 numbers & calls to 121 number)
      ii. Domestic mobile/fixed ON-net & OFF-net usage for MaxisONE™ plan (Excluding , video calls, calls to special numbers, calls to 1-300/1-800 numbers & calls to 121 number)

      b. For any excessive usage or on suspicion of fraud or any illegal practice or unusual activity in respect of the Customer’s/Participant’s Account with MMSSB, MMSSB at its sole and absolute discretion reserves the right at any time, without being liable to the Customer/Participant’s or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as we deem fit.

    • Cheon-Fong Liew July 4, 2014 at 3:33 am #

      Updated article with credit to you :)

  16. king July 5, 2014 at 8:33 am #

    MaxisOne Plan now come with unlimited call and sms

  17. Jay Subramaniam July 9, 2014 at 11:15 am #

    thank you for doing this…we all should step up and do this…the more silent w
    e are..the more they step on us…

  18. Ben September 15, 2014 at 10:34 pm #

    Hi i a very less caller & sms user but going to need gps for my work start next month .. so which plan you think i should get using maxis ?? Or some other service provider like Digi actually provide better offer ??
    Thanks first.

    • Cheon-Fong Liew September 15, 2014 at 11:07 pm #

      Hi Ben, you do not need data plan to use GPS. However, you will need Internet connection for navigation app like Waze.

      If you seldom make call & sms, then I would recommend Maxis SurfMore 50 with 2GB data for RM50/month.

      • Ben September 15, 2014 at 11:16 pm #

        Ic. I using a RM50/month plan for many years but not sure if thats SurfMore, also how to activate the internet connection in my phone ?? Or if i run the GPS then internet will ON automatically ??
        Thanks for your time.

        • Cheon-Fong Liew September 19, 2014 at 1:24 am #

          GPS and Internet are separate settings. You can goto Maxis centre to check your account and phone settings.

          • Ben September 19, 2014 at 10:08 pm #

            Ok thanks for the tips. Have a nice everyday.

          • Cheon-Fong Liew September 20, 2014 at 2:39 am #

            you’re most welcome. thanks for support!

  19. Vintz October 1, 2014 at 9:26 pm #

    Bro – please get your info correct. There are “no limit” for your calls and sms.

    normal voice call – Limitless
    SMS – Limitless

    video calls – Pay
    MMS – pay

  20. Andrew Fong October 11, 2014 at 10:10 am #

    ya, no limits for calls & sms now. i’ve been using it for 4 around 4 months & still ok with it till now :)

    • kayrole November 4, 2014 at 6:56 pm #

      Andrew how is your bill? Constant rm 128 monthly with no more extra or hidden charges?

      • voon November 17, 2014 at 8:59 am #

        You will have to pay more than RM128.00 per month, 6% service tax plus RM5.00 for itemised billing ( can be waived if using e statement).

  21. syazim November 4, 2014 at 1:14 am #

    hi, maybe this quite late but you did a really good job. as we the consumers starting to shout, they (provider) will be scared. hehe. fyi, im overseas student and have no idea about this maxis one plan thing until now. tq for you article now i know what maxis did to us..

    • Cheon-Fong Liew November 8, 2014 at 10:00 am #

      Thank you. You make my day :)

      Maxis updated ONE plans to real limitless after complaints. Here is the update: http://www.liewcf.com/maxis-one-plan-update-18923/

      • Ben November 8, 2014 at 9:00 pm #

        I using OneXoX right now and it suit me much better than Maxis plan.

        • Cheon-Fong Liew November 22, 2014 at 2:11 am #

          mind to share with us, how does it better than Maxis plan?

          • Ben November 22, 2014 at 11:14 am #

            I dont know how to explain exactly how it is better for me but 1st you can get the idea how they charge thru their homepage -> http://www.onexox.my/pelan–perkhidmatan.html.

            And 2ndly after i use it the first month i only spend around RM18 for 500MB data & RM12 for call & sms which total = RM30.

            Maxis “Talkmore” plan already cost RM28 & “suftmore” already cost RM28 for just 200MB. Definitely not a plan for me.

  22. annaredz November 13, 2014 at 6:53 pm #

    Great article! And the update!

    Im on maxis one plan. The plan works for me until i quite my job. Since i have unlimited data unifi at home and dont need to call anyone as much as before, this one plan is killing me!! I once ask at maxis exclusive provider on how can i terminate the contract she said i may need to pay rm1k. Do u know the termination procedures? How to calculate the penalty etc?

    Tq ,,,,,,,,,

    • Cheon-Fong Liew November 22, 2014 at 2:09 am #

      I think it has high contract early termination penalty charge…

  23. KW December 4, 2014 at 11:30 am #

    i have called and checked with Maxis. They confirmed that when Maxis One Plan was launched in May 2014, it is capped at 3000 minutes of call and 3000 text messages. But with the launch of the new iPhone 6/6+ plan with the new Maxis One Plan, it is indeed, unlimited call and unlimited texts to all network.

    Disclaimer: I do not work for Maxis, just someone who is using Maxis line at the moment.

    • Cheon-Fong Liew December 10, 2014 at 12:40 pm #

      thanks, KW. I published a updated post (link in article) after Maxis announced the true unlimited Maxis One Plan.

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