I applied for Maybank’s Premier Mudharabah Account-i (PMA-i, a kind of current account) but got rejected for no reason by Maybank banking system.
What is PMA-i account?
PMA-i is a current account for personal that pays dividends. You do not need an introducer to open a PMA-i account. It can be applied via Maybank2u online application.
Why do I apply for a PMA-i account?
I need a cheque book because I want to make offline charity donations and book/magazines subscriptions.
In order to have a cheque book, you need a current account. To open a current account, you normally required to have an introducer who is an existing current account holder. PMA-i does not need an introducer and you can apply online at Maybank2u website. That’s why I tried PMA-i
Why am I rejected by Maybank?
Currently, I have 2 accounts with Maybank. One is saving account (Kluang branch), another is Maybank Premier (current account) for Online Stock, which does not issue cheque book.
I applied the Maybank Premier account at Maybank2u via their online application with my Kluang address. But it is the Maybank Batu Pahat agent came to Kluang to open the current account for me.
Now, when I submitted my PMA-i application, the Maybank system detected that I have 2 accounts at 2 different places and thus rejected my application.
If I would like to open a current account, I have to do it manually at Maybank branch and need an introducer.
Maybank, Whose fault is it?
you rejected me because I opened 2 accounts at 2 different places. When I submitted my forms, I clearly filled in my Kluang address. It is your Maybank Batu Pahat agent who came to Kluang, asked me to sign all the forms and then opened my Premier account in Batu Pahat.
Your Maybank PMA-i account is a current account for personal that does not require an introducer. You rejected my application and required me to have an introducer to open my personal current account.
Go for the alternatives
The general feedback from my friends about Maybank services is “suck!”.
It is good that Maybank started to redesign Maybank2u website but, at the same time, they need to improve the systems and services, too.
My friends have the same recommendation of bank to open a personal current account, that is Hong Leong Bank.
Please share your banking experiences?
Update: I sent this article to Ahmad Shareza bin Abdul Rahman, the head of Maybank Virtual Banking and received his reply at 5:53pm saying that he will check on this and get back to me.