MALAYSIA – This is a public service announcement. I received an email from Telekom Malaysia Berhad (TM) asking help to spread the word about a recent email phishing scam that asks TM customers for their user account information.
The email claims to be from TM with subject titles such as “Verify Your TM Account” and threaten to shut down the user’s account if their account details are not “verified”.
TM would like to clarify that this email does NOT come from TM or any of its subsidiaries. TM would like to advice customers who receive the scam email message to delete it immediately, NOT to respond and DO NOT click links in the email.
If you have been contacted by anyone on this matter, please immediately report and verify this by calling TM UniFi Centre at 1–300–88–1221 for UniFi customers or call TM Customer Support Centre at 100 for TM Streamyx customers.
BEWARE OF EMAIL PHISHING SCAM
Telekom Malaysia Berhad (TM) wishes to alert its Internet & Broadband users that there are fraudulent email messages that claim to be from TM with subject titles such as “Verify Your TM Account”. The email requests for customers to supply their personal and Internet account information such as their full name, date of birth, e-mail address, user IDs and passwords for upgrading of their e-mail accounts.
We would like to clarify that this email does NOT come from TM or any of its subsidiaries – it is a fraudulent attempt to gain access to your personal information. We wish to highlight that TM does not conduct such exercise and never solicits any such information from our customers via email.
The disclosure of such confidential data may be used by the fraudsters for illegal subscription of paid online services and illegal disclosure of confidential information. In addition, TM customers are advised to protect your information, especially your user ID and password to ensure that there will be no instance of illegal usage by any third party/ fraudster of your account.
As a preventive measure, we would like to advise our customers who receive this email message to delete it immediately. We urge customers NOT to respond to such emails and DO NOT click the links. Meanwhile, for those who have responded to these emails and provided your personal information as requested, we urge you to change or reset your respective password immediately.
If you have been contacted by anyone on this matter, please immediately report and verify this by calling our TM UniFi Centre at 1–300–88–1221 for UniFi customers or call our Customer Support Centre at 100 for TM Streamyx customers.
For assistance on how to change your password or to enquire further, log on to www.tm.com.my or email us at firstname.lastname@example.org for Streamyx customers or email@example.com for UniFi customers.