LiewCF Tech Blog

Interesting debate here – here I thought (as TMNET tells me) that I was the only one with what seems to be a dial up connection.

I also have been given the P2P story for 4 months now. I test DAILY my connection speed on various online test sites, and I have been down to 5kb/s. Now its between 25 and 85. Once in a blue moon, I get 900k (actually download, not the TMNET Speedometer which does not test actual internet download speed, as the application connects directly through their network and servers – another ploy to lure us into believing that the speed is fine, or at least having an excuses ready, telling us everything is fine.

So I finally got their Tip Top High Level, VIP, Crisis Emergency Team leader on the phone, who asked me to do do some tracerts and send to him. Which I did. On ALL international sites, there was a over 500ms between hops – so conveniently the guy says “the problem is outside malaysia, and so we can’t do anything.” But in malaysia it is fine! As I told him its called surfing the internet, not the malaynet.

Right now, on this November 5th, it seems he has given up. I was given a proxy that I might try, which actually made it worse. He did reassure me that within 2 months, they would have a major upgrade that would sort out the problems. In the meantime – wait.

It seems something is horribly wrong with the architecture that TMNET has put in place. I know from Europe, that broadband comes from a separate line, with nice junky kables – with fiberoptics connecting these at street level. When I got my “broadband” installed here, I was quite surprised that the technician pulled out these small wires, split them so that I could also have a telephone (thanks!) as well as broadband!!! This just proves that Malaysia is REALLY behind on the infrastructure level and that broadband is really not broadband.

It looks like we are far far away from having proper broadband here. In Europe they are rolling out 4,6 and 8 Mbit lines, which actually DO provide you with these speeds. Here, TMNET is PROUD to now being able to offer 2 mbit! Politicians needs to wake up, but WE as consumers should also speak up. Unfortunately we cannot give up internet (just like we need food and water) but perhaps it is time to properly unite, and create a front agains this. I am thinking of a dedicated website, going to newspapers, writing letters to politicians.

If we don’t do – no one will!

-Tim

P.S. I come from a european country with 6 million people. If this country can upgrade its infrastructure to provide 8 mbit lines, the least TMNET can do is make their 1mbit lines work in a country with 4 times as many inhabitants.

I’m an American citizen working in Malaysia for the past 3 years. All of this is really sad, the way TmNet manage this situation. I sincerely think Tmnet have a bad ethic of doing business. They should stop pointing finger at customer for their own problem and start improving and upgrade their system or maybe just replace those management people such as that so call Dr Fadhullah Suhaimi Abdul Malek with someone who really can perform their duty and solve problem rather trying to find excuses. Enough said.

Sure, blame it on the customers for their blatant incompetence at solving their own problems! Everyone should just boycott paying their monthly bills. Why should you, if TM isn’t giving you the services that you paid for!
They are penalising customers just so they can cover up their incompetence. TM is one of the worst ISP in the ASEAN region!

Well, i pay rm90 for 1mb. So give me 1mb!!! is that too much to ask? All i’ll use is 1mb.

If they can’t come up with the infra then let someone else do it. What i do with my broadband is my business and mine alone. No one has say over it and i’m responsible for what i do…

today (24 nov) streamyx is not streaming in Sabah Sarawak n Kelantan. Not even a notice of the location of interuption. at least they can notify us by email a day or two. I’m really piss off now. business not running.

Yeah, what a load of crap. Unlimited broadband, Should be change to beruk-band.

Enough talk already. 600k(Subscriber) x 20% = 120,000. Each package average is RM77. That mean is RM9,240,000 per month and RM110,880,000 per year. So, if we all face the same problem. Then we should all cancel the package at once. Then TMNet will listen to us. Because if the 20% of user cancel package, they will be losing RM 9,240,000 per month and RM 110,880,000 per year. Teach them a lesson not to point finger!

Haha blaming us? that’s lame, don’t talk the talk and not do the walk, TMNET in business speaking should be prepared for this, they should assume this and stop blaming, maybe your contract should state how we use Streamyx? where’s the fun in that? Maybe there should be a “Knowing how to use your Streamyx” in schools, “Don’t download this and that, just use it to surf, yea yea we pay RM88 and we got restricted on P2P and such, maybe you should rethink your package, RM44 for 1Mb for those who don’t use P2P haha, why pay more when we can’t fully use it. Lame lame lame

Anyway I heard about this new service in Penang, also found out there’s another same company in KL that provide fiber optic internet, it’s still new so most parts don’t have yet and i’m not sure how good or bad the service is, but i do hope it will rise and knock streamyx down but of course if it’s good anyway judging by the package they offer, it really sounds good, check it out:

Fiber Optic (FTTH)
2 Mbps Upload/Download Unlimited Internet Access
Installation fee of RM120
Monthly fee of RM60
Fiber Modem RM450
Deposit RM180 for 3 months
Minimum subscription of 1 year

2Mbps for RM60 AND it’s 2Mbps for download AND upload! Well first time payment of course expensive but who cares, in long term, they are cheaper and faster than that Streamyx, just somethin to keep an eye at, not sure how they will perform in the future, check out their site at http://www.metrofon.com.my and for Penang users http://www.penangfon.com/

Lets pray we got some other alternatives rather than that TMNET.

20% of users??? Unfair to ther rest??? What a load of bollocks! That 20% of users pay good $ for bandwidth ADVERTISED by TM themselves! It is NOT the fault of this so-called minority that this greedy corporate entity allows OVERSUBSCRIPTION and SELLS more product than THEY CAN ACTUALLY DELIVER! In some quarters, this is called FRAUD!

For a moment i thought my connection is screwed. It pretty ok with normal surfing incontrast to any p2p connection that is a frozen standstill. U name it bittorrents like bitcoment, Azureus, etc even limewire and bearshare arent functioning at all. Slow slow slow… I mean if they decided to have gone broadband with unlimited service they would expect the traffic … its true that this isn’t fair as not all p2p users hog the system all day long.

Btw… I wondering where is the streamyx money go? implement the services? and why limited our speed of the P2P? Torrent doesn’t really effect if the money goes for implement the services,Why other country have no problem with that? let’s just do some comparison with the singnet. (Singapore Broadband) http://www.singnet.com. $49.95 for 5Mbps and Free ADSL2 and ethernet modem, how about our malaysia? umm.. RM 88 for 1MB? free umm.. slow services and troubles?

There are also VPN solutions though they do cost money. These bypass the throttle completely.

Check out my website. http://www.bolehvpn.net

i think just like this… if tmnet cant give the customer what customer want. goverment should take action. coz we customers r KING. and always right. dont just think about profit from blind IT just paid monthly n never know the diffrent between 512k n 1mb.

TMnet said we can’ve 60% speed from our SUBSCRIBE PACKAGE, atlease!!!

we r user know where is our broadband level. its like we paid RM60 product for RM100. if ppl dont get what i said try make ur bandwith speed test.

the prob is not from p2p usage actually. or we cant blame tmnet also. we’ve to accept that we malaysian… for this time that far we can go… we’ve to pay more to have less in it.

we dont’ve to blaming each others… but we’ve to scarifies…

perhaps our new generation dont get what tmnet give us now.

AS at March 21 2007, TM has 3 million internet users including some 915,000 broadband customers.

Go to the following TMnet site. the picture says you can download MP3′s in seconds. I take this as endorsement that file sharing is one of the benefits for broadband.

http://www.tm.net.my/html/pstreamyx_more.cfm

With 915K users paying an average of say RM50 per month. TM collects RM45.75M per month which works out to RM549M per year from broadband users alone.

All of these users depend on the technology for their service, I assume it should make good sense to continue to upgrade the network and feed their goose that lays the golden egg.

Any other excuse for not upgrading the network is not acceptable. If I am a business person, this is the lowest risk of all investments. You have a captive audience with more appetite for higher bandwidth. I am sure all the other telcos bidded for 3G/Wimax licenses to get in on the action. If TM is so blinded by their success, what can I say??? If they have any common sense, they should upgrade their bandwidth offering every 12 months to keep their customers happy so that this can continue to lay golden eggs for TM!!!

If I am the TM CEO and I don’t see bandwidth offering doubling every 18 months as per Moore’s law, I would replace the team every 18 months!!!

Malaysia Telekom Streamyx is sucks!!!!!!!!!!!!!!!!!!!!!!!!!!
Compare to Singapore , Thailand…
Malaysia is sucks. everything is sucks!!!!!!!!!!!!
just only know money !!!!!!!!!!!!!!!!!!!!!

hope there are new oversea company can be replace TM. we must bann TM

is that any way to use Singapore Broadband

I don’t really know how is the situation in Malaysia’s TMNet… But I have been living in China, what, coming third years…the broadband speed there is not bad at all actually sometime over performance…..Come to think of it, China just opened itself in the mid 70s about 35years ago and Malaysia 50s years and their network infrastructure bypass us already……UNACCEPTABLE

TMNet, what are you doing are this years, and the government too. Targeting 25% for broadband user by the end of 2008, our government must be having sweet dream……

BTW, it can see why all the customer unhappy about… by the statistic from the http://www.speedtest.net site. Their result just between 45kB/s-178kB/s compare to USA 20000kB/s-25000kB/s. Of course, their have better network management FIBER OPTIC lah….

@apa lah
It is still fortunate that if you are able to get around 45-178KB.

I am currently subscribe 1MBPS (125KB) Streamyx with my brother, but what we get is when we tried to check the speed via Speedometer in TM Net is just barely 15-25KB/S…

While our area’s Streamyx always facing disconnection problem, we still ought to pay for RM 66-88 and we are not having the service that we have paid for.

I think that TM Net is only know how to earn money, while not intends to improve their service with the profits they have.

cut the pirate bittorent? huh.. wth? ezit against any “SHARING” rules? aiyo.. last time napster being sued.. but.. wut happen? den afta det limewire.. den? see.. PIRATE mean u COPY without authorization.. huhuhu.. aiyo~

why dont you guys check MCMC ISP guidelines in regarding the Multimedia Act 1998, the part where it defines the standard of service should be delivered by ISPs. It’s quite detailed.

Let’s see where tmnet fails (especially packet drop rate and ), and try to start a collective lawsuit from all tmnet users. i’m sure lawyers use tmnet too.

maybe we are able “not to pay” tmnet untill service delivered within the standard in the guidelines.

Well, it about protecting thier investment. Citizens are disposable. That what happen everytime.

We as responsible citizen have rigth to complain to the so called FOMCA and seek the elected representive from our community via so called proper channel for govt intervention.

Any way TM is a public listed company. Anyone who had purchase a shared, has the right to attended the AGM and voice out the issues. With majority of the shareholders votes can changes/terminate the existing incopetent TM’s workforce. However, that not the case with the shareholders, where they only wants to protect their’s investement and ripped as much as possible from the citizens. (rich become richer – alway a way to take by tricking/cone even an educated citizens (so innocoence)

What happen now, everybody expresses their discontent, which is of no use.
I hope all of u get my mesage clearly.

they didnt tell us about any p2p problem then we just buy their pakage,
plus! just dont worry coz no ppl using their line surely they bankrupt
we just waste our money to them but we never complain >

i think TM need 2 overhaul their service ,provide rubbish connection they even dare to say Broadband it should Narrowband in the 90′ . hope next year they will go bankrupt