Tune Money’s Tune Card is Lousy!

Filed in: Malaysia, PayPal, Reviews — February 29th, 2008

Tune Money’s Tune Card is a relatively new prepaid card in the market, and I have applied one for myself to withdraw from Paypal, and so that I can withdraw my cash from the Tune Card.

As the first step, you need to log in to Tune Money website and register yourself for the card. However, the process of application was quite tedious. I had 3 times time-out during the payment process and finally got through again at the 4^th attempt. Yes, it was very frustrating.

After registering myself, I waited religiously 7 working days for the collection of my card at the local post-office. Yes, it was exactly 7 working days, I was quite surprised at the efficiency. However, the disappointment with their service started not long after that.

Locked account

After activating my card, I somehow got my account locked, and had to wait for new password from them before I could log in again. Unfortunately, it took quite some days to solve my tiny problem. And waiting their customer support reply is the most frustrating thing in the world. They claim to reply you within 2 working days. Sadly, it always takes more than 2 days to reply my mail.

Are they really that busy?

Lost PIN

Then, after your card collection, you need to wait for 21 days for the PIN to reach your house before you can make withdrawal from your card. However, now, I have waited more than 6 weeks and there is still no news of my PIN number.

So, I emailed them again to enquire. My first email was replied after 2.5 days, however that did not answer my question. I was required to give my details so they could check the process of my PIN letter. Until today, it has been about 7 days and there is still no reply from them. Well, I guess they really have to buck up on customer support. Being a debit card company and the customer support they have is really upsetting.

What if you lose your card and you email them and they never reply, and you can’t reach them by phone????

Cannot get through Customer Care Line

So, I called their number, 600 83 7999, sadly, I seriously do not know how to dial this set of numbers, tried with mobile phone and landline, I could not get this number through. So, this means, as long as I do not get my PIN, I will not be able to withdraw my money from the card. Although the transfer of money from Paypal to Tune Card takes only few days, but it is practically useless if you can’t withdraw, unless you are planning to swap all your money on the card.

Now, anyone tell me what I should do? Failed to reach them by email, or phone, Tune Money really got me frustrated.

Guest blogging by Strawroot, who also own a cosmetic blog called “Pretty Beautiful“.

Tags: airasia, money

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FayeIdris

I use tunemoney since sept 08 and have no problem with them , going shopping, dining or at the petrol pump but i do have something to share…
Last 3 weeks, i did reloaded money via FPX…and worst come to worst..it shows pending at the receipt..but it did deducted from my Maybank2u account.
After quite a few days, i checked my balance in Tunemoney card and the reload money..not reloaded at all…and the worst part is..I managed to call 1 of the cust serv officer..who asked me to give the detail of the transaction..ask me to email…more then 40 times i tried to email them…can;’t get through..
I called them again and again…the same answer…well..let me put this way..they are not PROFESSIONAL enough to handle the situation..not good in public relation..and put blame on the FPX..the server…well guys…it’s suck..i suppose!!!!
FayeIdris

I use tunemoney since sept 08 and have no problem with them , going shopping, dining or at the petrol pump but i do have something to share…
Last 3 weeks, i did reloaded money via FPX…and worst come to worst..it shows pending at the receipt..but it did deducted from my Maybank2u account.
After quite a few days, i checked my balance in Tunemoney card and the reload money..not reloaded at all…and the worst part is..I managed to call 1 of the cust serv officer..who asked me to give the detail of the transaction..ask me to email…more then 40 times i tried to email them…can;’t get through..
I called them again and again…the same answer…well..let me put this way..they are not PROFESSIONAL enough to handle the situation..not good in public relation..and put blame on the FPX..the server…well guys…it’s suck..i suppose!!!!
http://9000usdpermonth.blogspot.com/ Matieu

Its sad that you have problem with tunemoney.com

But

If you really want to call the 60320928555 from mobile phone?

Try remove the 6 in front because its a country code for Malaysia.

So if you call 03 2092 8555 instead, you should have no problem contacting tunemoney call center anywhere within Malaysia.

I still found tunemoney.com is the best card out there, because its online reload system is pretty handy for me. (no need to go to ATM to reload just like other debit card)

Ah I just reload RM200 just now to make sure, and to my amaze tunemoney work nearly as perfect as I wanted (ok I admit they took 20 minutes or so to update my tunemoney balance huhu)

Regards,
Matieu

P.S. – same goes to every system, if you still new to it, its sometimes feels very frustating. But once you mastered it? you will flying sky high with it
http://9000usdpermonth.blogspot.com Matieu

Its sad that you have problem with tunemoney.com

But

If you really want to call the 60320928555 from mobile phone?

Try remove the 6 in front because its a country code for Malaysia.

So if you call 03 2092 8555 instead, you should have no problem contacting tunemoney call center anywhere within Malaysia.

I still found tunemoney.com is the best card out there, because its online reload system is pretty handy for me. (no need to go to ATM to reload just like other debit card)

Ah I just reload RM200 just now to make sure, and to my amaze tunemoney work nearly as perfect as I wanted (ok I admit they took 20 minutes or so to update my tunemoney balance huhu)

Regards,
Matieu

P.S. – same goes to every system, if you still new to it, its sometimes feels very frustating. But once you mastered it? you will flying sky high with it
http://onlinefail.co.cc/ saif

Saya alami masalah yang sama 4digit paypal code…Sekarang akaun saya sudah verified!!! Ini dia cara hendak dapatkan kod to…the 4 digit PayPal verification code can be retrieved from the transaction history page at http://www.tunemoney.com or by calling our customer service.
http://onlinefail.co.cc saif

Saya alami masalah yang sama 4digit paypal code…Sekarang akaun saya sudah verified!!! Ini dia cara hendak dapatkan kod to…the 4 digit PayPal verification code can be retrieved from the transaction history page at http://www.tunemoney.com or by calling our customer service.
frust

it IS lousY…I go to juscO to use TUne card..Jusco NOT accePt TUne card..then I Go to guardiAN..THE card CannOT read..I go to LOwyat TO buy LAptop..they said they dont wAnt TUNe cARD..thEN i use CIMB to withdraw mY money ..there ARE 250 balance..when I try to withdraw 200..it saID balance NOT enoUGH..WHat the F???Tune CARd sux…I only use 2x since I appLY 4 TUne card..i use tO BOOking hotel FOr geNting thEN i use IT to booking Air asiA FLight..
http://www.glamiva.blogspot.com/ Glamiva

Dude, hi. I have a tune card (going to terminate it soon, I don't trust a card with none of it's centre on where I live – Sabah). The number you dialled leads to a Malay answering it right? 600 83 7999 is NOT the number, 600 is only for International viewers to call. For us malaysians, call 032 179 7333. Hope this answers your question. =)
http://www.mylifebbs.com/ George

I have several times where the transaction is pending on the FPX. It sucks man! Maybe the users are getting more and more and the transaction getting busy…

both Maybank and Tunemoney won't take any responsibility as it is their lousy third party FPX services and there's no support etc for FPX. They just kick you around.

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